Sr Coord: IT Support
About the role
The PC Technician: Senior Coordinator is an on-site IT position that provides and coordinates day-to-day support, maintenance, and assistance for all IT hardware and software at a Vail Resorts location. The Senior Coordinator supports and completes a variety of tasks, including providing end-user support for computer hardware and peripherals, assisting with procurement, creating and updating documentation/SOPs, assisting, training and mentoring coworkers, and using a work ticket management system to track progress and document solutions. The Senior Coordinator works as part of the IT team to proactively identify problems and facilitate solutions, repair hardware and software in a Windows Client/Server LAN environment, and support multiple point of sale systems in a manner that provides an Experience of a Lifetime for employees and guests. The Senior Coordinator prioritizes safety and guest service while living the company’s core values to deliver excellent IT support.
Job Responsibilities
- Be Safe
- Prioritize and ensure personal, coworker and guest safety in all aspects of your work.
- Adhere to company safety policies and procedures.
- Engage in company trainings and initiatives to support safety.
- Serve Others
- Develop and exercise competency supporting Vail Resorts internal applications and systems, addressing issues that can be resolved locally and escalating as appropriate.
- Use the work ticket management system to manage total work flow for support tickets in alignment with company metrics and Key Performance Indicators (KPI).
- Mentor/share job knowledge with junior PC Techs.
- Carefully coordinate and support the relocation and re-installation of IT equipment in offices, outlets, special event sites, etc.
- Provide exceptional guest service while supporting users and collaborating with coworkers, ensuring the Experience of a Lifetime.
- Drive Value for the Company
- Provide support for resort and remote-location sales points and peripherals.
- Provide end-user support of IT-approved technology, including workstations, peripherals, printers, telephones, time clocks, etc.
- Configure, track, maintain and properly dispose of IT-approved technology, including workstations, point of sale systems, hand-held devices, peripherals, etc.
- Create and maintain accurate documentation and SOPs, as assigned.
- Strive for continual improvement and growth by actively participating in company and IT-specific training.
- Suggest and implement new ideas and tactics for improving user support and the guest experience.
- Develop working knowledge of Vail Resorts IT organizational structure and processes.
- Mentor and share job knowledge/skills with junior PC Techs.
- Assist with procurement.
- Do Right
- Follow and ensure that all users are following IT-related company procedures, guidelines and policies.
- Perform tasks with integrity by always doing the right thing.
- Do Good
- Engage and support the community—contribute to its success.
- Promote all company values.
- Be Inclusive
- Welcome and engage with all guests and coworkers.
- Support and engage in the company’s diversity, equity and inclusion efforts.
- Have Fun
- Maintain a positive attitude with all aspects of the job.
- Enjoy the benefits of working for a ski company and have fun in a way that encourages coworkers to do the same.
Job Requirements
- Positive, enthusiastic, and friendly.
- Solution oriented with desire to learn new skills.
- Familiar with technology support in an enterprise environment.
- Able to work independent and prioritize work load.
- Able to sit and stand for long periods of time.
- Able to move 50 lbs (with assistance if needed).
- Should be able to work a schedule that can include weekends and holidays.
- Able to ski or snowboard at intermediate level, or desire to learn.
- Valid US driver’s license
Job Benefits
- Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans
- Remote Work Eligibility: Employees can work remotely from British Columbia, Washington D.C., and the 16 U.S. states* in which we currently operate. This includes: California, Colorado, Indiana, Michigan, Minnesota, Missouri, New Hampshire, New York, Nevada, Ohio, Pennsylvania, Utah, Vermont, Washington State, Wisconsin, and Wyoming.