Sr. Coord, Customer Service

Key Responsibilities

• Answers all phone calls quickly and efficiently and achieve target productivity goals for customer phone contacts.
• Supports sales force with information sharing and customer support.
• Directly enters order, solicits add-on sales, verifies order with every customer contact.
• Enters and/or receives a form of payment with every order initiated.
• Processes/enters all assigned orders received through various means and achieves target productivity goals for orders entered.
• Utilizes credit card program to authorize payment on appropriate orders.
• Responsible for continually developing product knowledge including specials and pricing.
• Prints and assembles orders immediately after entry within given guidelines.
• Provides basic tech support for customers using web.
• Communicates in a timely manner to other areas with regards to questions on orders.
• Maintains target monthly and yearly metric guidelines for production and accuracy.
• Fulfills all required guidelines and procedural expectations throughout the supply chain as established.
• Distributes orders in a timely manner within established guidelines.
• Backs up other areas of Customer Service as needed.
• Performs other job duties as assigned.

What You Need to Succeed

• A high school diploma or general education degree (G.E.D.)
• Minimum three years related experience
• Certified in various software applications such as Microsoft Office (Word and Excel)
• Effective communication via telephone and email
• Effective interpersonal communication skills
• Well-organized and able to manage time efficiently
• Function effectively in a fast-paced environment
• Reliable and able to maintain good attendance
• Accurate and thorough when capturing and communicating data
• Willing to work overtime as needed
• Able to perform essential functions of job with or without reasonable accommodations

What We Offer

• A workplace culture built on integrity, respect, accountability, and excellence
• Comprehensive training and opportunities for continued learning and skill development
• Competitive compensation based on experience, skills, and performance
• A career with a global packaging leader where Safety, Sustainability, and Inclusion are foundational to daily operations and long-term success