Sr. Coord, Customer Service

Description

Execute job duties in a safe and efficient manner.
Compliance with Safety policies and Safety expectations.
Report any issue or event that poses a risk to employee safety, the environment and facilities, or food packaging safety and quality.
Ensure that a safe workplace is always maintained and that the habits and practices of every employee hold safety as the top priority.
Create and maintain a strong safety culture.
Compliance of all employees and processes with all food safety and quality regulations (SQF, HACCP) as well as ISO regulations.
Represent WestRock to the customer and act as a critical liaison between the customer, sales, and operations teams.

Requirements

• High school diploma or equivalent required.
• Must have 3+ years of customer service-related work experience.
• Previous experience in the manufacturing industry is preferred.
• Demonstrate a customer-oriented mindset and ability to operate with customers’ best interests in mind.
• Strong written and verbal communication skills to understand requests and problems, inform on status, and negotiate solutions.
• Able to simplify and solve simple to complex issues with focus on root cause and quick solution development.
• Demonstrate collaboration and teaming skills across functions to resolve issues and achieve organizational goals.
• Proficient in Microsoft Office Programs (Word, Excel, PowerPoint, Outlook).

Benefits

• Medical, Dental and Vision benefits available immediately.
• 401K with company match.
• 120 hours of Paid Time Off and 12 Paid Holidays.
• Other benefits such as company paid Long-Term & Short-Term Disability, Tuition Assistance and more.
• Comprehensive training with numerous learning and development opportunities.
• A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.