Sr. Coord, Customer Service

Description

Courteously receive all calls coming into the Customer Service phone lines. Accurately enter orders from both customers and the sales force. Solicit add-on sales. Assist customers with inquiries, samples and catalog requests. Maintain complete customer history information.

Responsibilities

• Answers all phone calls quickly and efficiently and achieve target productivity goals for customer phone contacts.
• Supports sales force with information sharing and customer support.
• Directly enters order, solicits add-on sales, verifies order with every customer contact.
• Enters and/or receives a form of payment with every order initiated.
• Processes/enters all assigned orders received through various means and achieves target productivity goals for orders entered.
• Utilizes credit card program to authorize payment on appropriate orders.
• Prints and assembles orders immediately after entry within given guidelines.
• Provides basic tech support for customers using web.
• Communicates in a timely manner to other areas with regards to questions on orders.
• Maintains target monthly and yearly metric guidelines for production and accuracy.
• Follows all required guidelines and procedural expectations throughout the supply chain as established.
• Distributes orders in a timely manner within established guidelines.
• Backs up other areas of Customer Service as needed.
• Performs other job duties as assigned.

Requirements

• High school diploma or general education degree (G.E.D.).
• Minimum three years related experience.
• Must be competent in various software applications and certifications, such as Microsoft Office (Word and Excel).
• Must be able to communicate effectively via telephone and email.
• Must demonstrate effective interpersonal communication skills.
• Must be well-organized and able to manage time efficiently.
• Must be able to function effectively in a fast-paced environment.
• Must be reliable and able to maintain good attendance.
• Must be accurate and thorough when capturing and communicating data.
• Must be willing to work overtime as needed.
• Must be able to perform essential functions of job with or without reasonable accommodations.

Qualifications

A workplace culture built on integrity, respect, accountability, and excellence.
Comprehensive training and opportunities for continued learning and skill development.
Competitive compensation based on experience, skills, and performance.
A career with a global packaging leader where Safety, Sustainability, and Inclusion are foundational to daily operations and long‑term success.

Benefits

Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.

Pay

N/A

Schedule

N/A