Sr. Contract Specialist - Services

About the role

The Senior Contract Specialist Services role resides within our Sales Operations Service Contract & Licensing Operations team and interacts directly with Inside Sales, Procurement, WWT Account Managers, WWT Finance Teams, OEM Account Teams and end-user customers.

Responsibilities

• Builds and maintains strong working relationships with WWT account teams, OEM account teams, internal operations and OEM operations teams.
• Assists the WWT business units with identifying and quoting OEM service contract renewals.
• Maintains expertise of the baseline processes pertaining to Quoting and Service Contract Management.
• Maintains proficiency in the use of OEM and WWT Service Contract Tools.
• Maintains good organizational skills to keep details organized for each opportunity or account in the Customer Profiles (deal id's, discounts, proper end-user information, contacts, co-term dates, contract numbers, standards).
• Runs and maintains reports as necessary for our customers for their OEM service contracts.
• Manages the monthly and quarterly meetings and true-up process for customers as applicable.
• Works to ensure renewals are quoted in a proactive manner (beginning 90-120 days prior to expiration) to ensure positive impact in our metrics with on-time bookings.
• Provides Renewal Status of Opportunities to SCLO Program Specialist as well as Management.
• Operates as a subject matter expert for our SCLO team, WWT account teams, internal operations teams and external customers for service offerings, contracts, policies and tools.
• Be able to discuss and demo our tools and processes.
• Works proactively with our Lifecycle Services Team to identify additional opportunities outside the basic renewal to drive additional value.
• Applies creativity when structuring deals and provides options for the customers based on their needs.
• Offers suggestions and advice around opportunities and options to our WWT and OEM account teams while driving higher margins.
• Bridges the gap between the customer and the sales team to ensure smooth contract management and renewal processes.

Qualifications

• A combination of education, training and experience may be considered in lieu of a degree.
• 2-4 years of technology vendor relationship development experience.
• Demonstrated relatable business process experience.
• Must have a passion for learning and continued education regarding OEM service offerings and policies, overall WWT go-to-market strategy and the Information Technology industry.
• Ability to prioritize and perform work in required time frames.
• Capability to multi-task and adapt to change.
• Ability to communicate effectively and in a timely manner.
• Excels at speaking in front of customers, groups, and video calls.
• Strong Organizational Skills.
• Detail Oriented.
• Ability to problem solve and think creatively.
• A willingness to do whatever it takes to get the job done.
• Proactive attitude and work ethic.
• Must be a team player.
• Proficient PC Skills (Microsoft Word, Excel).
• Ability to work independently and/or on a team with minimal supervision.
• Subject Matter Expert in technology partner processes.
• Excellent communication skills.