Sr Content Specialist
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." So we can include those headings if we have content. We need to decide what goes where.
About the role: could include the initial description plus maybe company overview? But company overview is about the company, not role. However we could still put it under About the role as it's relevant. But better to keep About the role as the role description. Company overview could be omitted? The instruction says preserve ALL substantive information; do NOT invent or summarize away detail. So we must keep company overview info somewhere. There's no specific heading for company overview, but we could put it under About the role as a paragraph. Or we could create a separate section like "About the company" but not allowed headings list? The instruction says use those headings as examples, but not strictly limited? It says "use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." The e.g. suggests those are examples; we could use other headings if needed, but better to stick to those. We could put company overview under About the role as a paragraph.
Requirements: could include educational requirements and work experience.
Qualifications: maybe career level? Or we could combine requirements and qualifications. But we need to avoid thin sections. Perhaps we can have Requirements covering education and experience, and Qualifications covering career level? But career level 8IC is not super substantive; maybe we can omit? But we must preserve ALL substantive information. Career level is substantive? It's a field; we could include it under Requirements or Qualifications. Let's put it under Qualifications.
Skills: required and preferred skills list.
Benefits: from Benefits And Total Rewards paragraph.
Pay: base pay range and incentive.
Schedule: none, so omit.
We also have "Anticipated Posting End Date: 2026-09-29". Could be placed in a short p under maybe About the role or separate metadata. Since it's not a heading, we can just include a short p.
We must remove boilerplate: EEO, legal, accessibility, drug policy, privacy notices, etc. Also remove duplicated lines like "Preferred Skills: Experience in financial services UX content Writing" appears twice? Actually appears at end. We'll keep only once.
Now craft HTML.
Structure:
About the role
About the role
The Content Strategist role is responsible for helping to shape and craft simple, approachable, and straightforward language, hierarchy, and voice & tone for our digital experiences for our clients and participants. In partnership with designers, product owners, and technologists, this position plays a critical role in shaping our end to end experiences to guide, inform and educate our clients to make the best choices for their future financial security, supporting our participants to and through their retirement.
Every worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of people. Founded to help educators retire with dignity, today weʼre a market-leading retirement company fueled by world-class asset management. But weʼre not just another legacy financial services firm. Weʼre fighting harder than ever before for our clients and the many Americans who need us. Our Culture of Impact At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact. Here, every associate can grow through meaningful learning experiences and development pathways—because when our people succeed, our impact on clients' lives grows stronger.
But note: The company overview includes some repeated phrases like "Our Culture of Impact". We'll keep as is. Now Responsibilities:Responsibilities
- Collaborate with design, product, development, and marketing teams to develop clear and concise content to reach business goals and TIAA’s internal and external audiences.
- Conduct content audits and content gap analyses to ensure that user experiences consistent and in line with industry best practices and enterprise needs.
- Collaborate with UX design and writing teams to build consistency and clarity across experiences.
- Research and analyze audience need, preferences, objectives, and methods. Study and understand how participants and B2B audiences consume content to plan for retirement.
- Plan, write and present content for existing and emerging mobile and web experiences.
- Identify and help solve problems in new and existing user experiences to ensure ease of use in a complex, fast-paced, deadline-driven financial environment.
- Create consistent, on-brand messaging that clearly articulates the benefits of TIAA products and services, while streamlining operational tasks for internal and external audiences.
Requirements
Education: University degree preferred.
Experience: 5+ years required; 7+ years preferred.
Qualifications:Qualifications
Career level: 8IC.
Skills:Skills
Required: 5+ years of UX writing experience.
Preferred: Experience in financial services UX content writing.
Related skills: Accountability, Adaptability, Collaboration, Communication, Consultative Communication, Continuous Improvement Mindset, Creative Thinking, Critical Thinking, Innovation, Prototyping, Relationship Management, Test & Learn Mentality, User Experience Design.
Benefits:Benefits
The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary.
Pay:Pay
Base pay range: $126,000/yr - $177,000/yr. Actual base salary may vary based upon relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include participation in an incentive program linked to performance (e.g., annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).
We also have Anticipated Posting End Date. Could add a short p after Pay or before. Let's add a small p under Pay or as a separate small paragraph without heading: maybe after Pay we addAnticipated posting end date: 2026-09-29
. That's fine. We must not include any markdown fences. Just output HTML. Check for any boilerplate left: we removed EEO, legal, accessibility, drug policy, privacy notices. Also removed duplicated "Preferred Skills: Experience in financial services UX content Writing". We kept it once under Skills. Check for any repeated lines: we have not included the "Key Responsibilities And Duties" heading; we used Responsibilities heading and list. Check for any placeholders like "commensurate with experience":