Sr. Consumer Loan Specialist - Sales Customer Service

Join a growing financial services company that rewards performance and contributes to its community. This role offers a competitive base salary of $36,000 per year (paid hourly) plus an uncapped monthly bonus averaging $8,000 annually.

About the role

As a key team member in the branch, you will ensure a positive customer experience while originating consumer loans, completing applications, building relationships, and meeting sales goals. You will also assist the Branch Manager with daily operations and serve as a role model for other team members. The ideal candidate has a professional demeanor, outgoing attitude, reliability, and excellent communication skills.

About Republic Finance

For over 70 years, Republic Finance has helped customers meet personal finance goals through consumer loans, flexible lending options, and exceptional service. We serve over 300,000 customers across 250+ communities in the U.S. and continue expanding into new states annually. Our Core Values—focusing on Our Team, Our Customers, and Our Performance—guide everything we do. We are committed to identifying lending solutions tailored to each customer’s needs and giving back to our communities through volunteer efforts, food drives, school supply drives, and an annual fundraiser for St. Jude Children’s Research Hospital.

We offer a clear career path, growth opportunities, and a supportive culture where teamwork drives continuous improvement. Employee appreciation is shown through competitive pay, performance rewards, and comprehensive benefits.

Responsibilities

• Originate new loan business with new and existing customers.
• Evaluate customer needs and recommend optimal consumer loan and voluntary product solutions.
• Complete loan applications, proposals, and offers for new borrowers; follow up with pending applicants.
• Explain the loan process, products, and processing to potential borrowers.
• Take ownership of customer concerns and collaborate with management on strategies for problem loans.
• Close loans, assemble loan folders, and organize files.
• Consistently meet or exceed loan goals.
• Manage day-to-day servicing of a growing, complex consumer loan portfolio.
• Apply analytical skills to resolve customer issues efficiently.
• Build trust with customers and staff by embodying company values, policies, and compliance standards.
• Process insurance claims, follow-ups, and payments daily; maintain an insurance log.
• Provide excellent customer care through daily transactions, inquiries, and problem resolution.
• Adhere to corporate, legal, and regulatory compliance policies and guidelines.
• Answer incoming calls and check branch voicemail.
• Assist the Branch Manager with operational tasks such as daily initialization, preparing deposits, and importing live checks.

Requirements

• High school diploma or equivalent.
• Minimum of 2 years of experience in a goal-oriented, incentive-based sales role.
• 1+ years of experience in the consumer finance industry preferred.
• Professional demeanor, positive attitude, and strong communication and customer relations skills.
• Ability to work independently and as part of a dedicated team.
• Ability to thrive in a fast-paced environment and manage priorities effectively.
• Proficiency with Windows and Microsoft Office Suite.
• Valid driver’s license, reliable transportation, and auto insurance.
• Willingness to comply with employment credit checks, background checks, and drug screening.
• Eligibility for insurance licensing to sell voluntary insurance products (eligibility determined by state department of insurance background check).

Benefits

• Health, dental, and vision insurance with employer contribution.
• 15 days of Paid Time Off (PTO) to start, plus 1 additional personal day.
• 401(k) plan with company match after one year.
• Company-provided life insurance and long-term disability.
• Employee Assistance Program offering confidential mental health support.
• Access to LinkedIn Learning’s library of 10,000+ professional development courses.
• Employee of the Month Program.
• Philanthropic support for multiple charities, including an annual St. Jude Children’s Research Hospital fundraiser.
• Professional offices with a friendly team environment.
• Monthly incentive bonus pay.
• Internal promotion opportunities.

Pay

$36,000 per year (paid hourly) plus an uncapped monthly bonus averaging $8,000 annually.