Sr. Consumer Loan Specialist - Sales Customer Service

Join a growing financial services company that rewards performance and contributes to its community. This role offers a base salary of $36,000 per year (paid hourly) plus an uncapped monthly bonus averaging $8,000 annually.

About Republic Finance

For over 70 years, Republic Finance has helped customers meet personal finance goals through consumer loans, flexible lending options, and exceptional service. Serving over 300,000 customers across more than 250 communities in the U.S., the company expands into new states annually. Core values center on teamwork, customer focus, and performance. Republic Finance is committed to community engagement through philanthropic efforts such as volunteer opportunities, food drives, back-to-school drives, and an annual fundraiser for St. Jude Children’s Research Hospital. The company fosters career growth, a supportive culture, and competitive rewards for employees.

Responsibilities

• Originate new loan business with new and existing customers.
• Evaluate customer needs and recommend suitable consumer loan and voluntary product solutions.
• Complete loan applications, proposals, and offers for new borrowers; follow up with pending applicants.
• Explain the loan process, products, and processing to potential borrowers.
• Address customer concerns and collaborate with management on strategies for potential problem loans.
• Close loans, assemble loan folders, and manage file documentation.
• Meet or exceed loan goals consistently.
• Service a growing, complex consumer loan portfolio with analytical problem-solving.
• Build trust with customers and staff by embodying company values, policies, and compliance standards.
• Process insurance claims, follow-ups, and payments daily; maintain an insurance log.
• Provide excellent customer care through daily transactions, inquiries, and issue resolution.
• Adhere to corporate, legal, and regulatory compliance policies and guidelines.
• Answer incoming calls and manage branch voicemail.
• Assist the Branch Manager with operational tasks such as daily initialization, preparing deposits, and importing live checks.

Requirements

• High school diploma or equivalent.
• Minimum of 2 years of experience in a goal-oriented, incentive-based sales role.
• 1+ years of experience in the consumer finance industry preferred.
• Professional demeanor, positive attitude, and strong communication and customer relations skills.
• Ability to work independently and as part of a dedicated team.
• Ability to thrive in a fast-paced environment and manage priorities effectively.
• Proficiency with Windows and Microsoft Office Suite.
• Valid driver’s license, reliable transportation, and auto insurance.
• Willingness to comply with employment credit checks, background checks, and drug screening.
• Eligibility for insurance licensing to sell voluntary insurance products (eligibility determined by state department of insurance background check).

Benefits

• Health, dental, and vision insurance with employer contribution.
• 15 days of Paid Time Off (PTO) to start, plus 1 additional personal day.
• 401(k) plan with company match after one year.
• Company-provided life insurance and long-term disability.
• Employee Assistance Program offering confidential mental health support.
• Access to LinkedIn Learning’s library of 10,000+ professional development courses.
• Employee of the Month Program.
• Philanthropic support for multiple charities, including an annual St. Jude Children’s Research Hospital drive.
• Professional office environment with a friendly team.
• Monthly incentive bonus pay and opportunities for internal promotions.

Pay

$36,000 per year (paid hourly) plus an uncapped monthly bonus averaging $8,000 annually.