Sr. Consumer Loan Specialist - Sales Customer Service

Are you looking for a long-term opportunity with a growing financial services company that rewards performance and gives back to its community?

About the role

As a key team member in the branch, you will ensure a positive total customer experience while originating consumer loans, completing loan applications, developing strong customer relationships, and meeting sales goals. You will also assist the Branch Manager with daily operational tasks and set an example for other team members. The successful candidate will possess a professional demeanor, outgoing/positive attitude, reliability, and excellent oral and written communication skills.

About Republic Finance

We have helped our customers meet their personal finance goals for more than 70 years by providing a variety of consumer loans, flexible lending options, and incomparable customer service. We serve over 300,000 customers in more than 250 communities throughout the US and continue to expand into new states each year. Our Core Values—focusing on Our Team, Our Customers, and Our Performance—guide everything we do. We are committed to identifying lending options that fit each customer’s unique needs and giving back to our communities through volunteer opportunities, food drives, back-to-school drives, and an annual fundraiser for St. Jude Children’s Research Hospital.

Our growing company offers a bright future with clear career paths, growth opportunities, and a supportive culture where we work together to continuously improve and reach our goals. We show appreciation for our employees through great benefits, competitive pay, and performance rewards.

Responsibilities

• Actively seek opportunities to originate new loan business with new and existing customers.
• Evaluate customer needs to recommend the best consumer loan and voluntary product solutions.
• Complete loan applications, proposals, and offers for new borrowers and follow up with pending applicants.
• Assist potential borrowers by explaining the loan process, answering questions regarding loan products and processing.
• Take ownership of customer concerns and work with management to formulate and execute strategies for potential problem loans.
• Close loans, assemble loan folders, and break down files.
• Consistently meet or exceed loan goals.
• Handle day-to-day servicing of an ever-growing, complex consumer loan portfolio.
• Apply analytical skills to quickly and efficiently resolve customer issues.
• Build trust with customers and internal staff by embodying and demonstrating the organization’s philosophy, including core values, policies, procedures, and compliance.
• Process insurance claims, follow-ups, and payments daily and maintain an insurance log.
• Provide excellent customer care through daily transactions, inquiries, and problem resolution.
• Adhere to corporate, legal, and regulatory policies, guidelines, and requirements regarding compliance.
• Answer incoming phone calls and check the branch’s voicemail.
• Assist the Branch Manager with miscellaneous operational tasks such as daily initialization, preparing daily deposits, and importing live checks.

Requirements

• High school diploma or equivalent.
• Minimum of 2 years of experience in a goal-oriented, incentive-based sales role.
• 1+ years of experience in the consumer finance industry preferred.
• Professional demeanor, positive attitude, strong communication, and customer relations skills.
• Ability to work well independently and as a dedicated team member.
• Ability to work in a fast-paced environment and successfully navigate priorities.
• Proficiency with Windows and Microsoft Office Suite.
• Valid driver’s license, reliable transportation, and auto insurance.
• Willingness to comply with company policy regarding employment credit check, background checks, and drug screening.
• Ability to meet eligibility requirements for insurance licensing to sell voluntary insurance products (eligibility based on a criminal background check conducted by the state’s department of insurance).

Pay

$36,000 per year (paid hourly), plus an uncapped monthly bonus that averages $8,000 annually.

Benefits

• Health, Dental, & Vision Insurance with employer contribution.
• 15 days of Paid Time Off (PTO) to start + 1 additional personal day.
• Paid holidays.
• 401(k) plan with company match after one year.
• Company-provided Life Insurance & Long-Term Disability.
• Employee Assistance Program—confidential mental health support.
• Access to LinkedIn Learning’s library of 10,000+ professional development courses.
• Employee of the Month Program.
• Philanthropic support for multiple charities, including an annual drive for St. Jude Children’s Research Hospital.
• Professional offices with a friendly team environment.
• Monthly incentive bonus pay.
• Internal promotions.