Sr. Consultant, Professional Services (Identity and Messaging)

The role

Softchoice is reimagining the role we play in our customers' lives, and we are seeking great people to strengthen our customer-centric culture. As a Senior Identity and Messaging Consultant within the Professional Services organization, you will consult with and advise our valued enterprise and public sector clients on Active Directory, Microsoft 365, and Exchange engagements.

Responsibilities

• Work closely with related teams on Active Directory, Microsoft 365, Exchange (on-premise and online), and migration management implementation projects, which would include upgrades, installations, configurations, migrations, security policy design, administration, and user training.
• Work closely with co-workers (internally), end-users (externally), and vendor representatives on the installation, configuration, and troubleshooting of MS Teams, in accordance with contract SLAs.
• Mentor and develop Consultants, Engineers and Technicians on the team, and provide guidance on their technical skills, as well as the soft skills required for their success.
• Function as a technical expert, with strong customer interaction skills, and the ability to advise on, implement, and manage complex solution and service deployments for clients.
• Have a hunger for learning and take advantage of the opportunities to pursue relevant certifications and training for Active Directory, Microsoft 365 and Exchange, as well as vendor-specific training for solutions including Quest and Bit Titan.
• Serve as a technical authority and subject matter expert for Softchoice, supporting other individuals and teams at trade shows, events, and speaking engagements that specifically require your technical expertise.
• Be a role model for our values of personal growth, customer passion, taking care of others & owning the end result.
• Work in a highly visible customer-facing role.
• Support our architects, engineers, and project managers by staying on top of new trends and technology updates, and continually fine-tune your delivery, adoption, and problem-solving skills.

Qualifications

• A Computer Science / Information Technology degree or diploma or equivalent industry experience.
• Updated Certifications and training to include Active Directory, M365 Fundamentals, M365 Administrator, Azure Fundamentals, Administering / Configuring Windows Server Hybrid (core and advanced), On-Demand Migration for M365 and Active Directory, and ITIL v4 Foundation.
• Ability to travel up to 10% of the time.
• 5+ years’ work experience in a client-facing professional services role, or 7 + years of related industry experience.

Benefits

• Health and Wellbeing: Medical, Dental, and Vision Care, Flexible Spending Account, Employee Assistance Program
• Financial Benefits: 401k Plan with Company Matching, Life and Disability Insurance
• Paid Time Off: PTO and Sick Leave (starting at 20 days per year), Holidays, Parental Leave, Volunteer Days, Bereavement Leave
• Additional Perks: Employee Discount Program

Pay

A reasonable estimate of the current base pay range for this position in Texas, Illinois, and California is $116,800 to $146,000 annually + 14% as target incentives.

A reasonable estimate of the current base pay range for this position in Florida is $110,960 to $138,700 annually + 14% as target incentives.

Actual salary will be based on a variety of factors, including location, experience, skill set, education, and related certification.

Company

We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.

We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities.