Sr. Consultant, Professional Services (Identity and Messaging)

About the role

Softchoice is a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. This role is part of the Professional Services organization, focusing on consulting and advising clients on Active Directory, Microsoft 365, and Exchange engagements.

Responsibilities

• Work closely with related teams on Active Directory, Microsoft 365, Exchange (on-premise and online), and migration management implementation projects.
• Lead the service delivery functions and technical teams involved with planning, setup, configuration, and administration of Active Directory, Microsoft 365, Exchange, and migration management solutions.
• Work closely with co-workers (internally), end-users (externally), and vendor representatives on the installation, configuration, and troubleshooting of MS Teams, in accordance with contract SLAs.
• Mentor and develop Consultants, Engineers and Technicians on the team, and provide guidance on their technical skills, as well as the soft skills required for their success.
• Function as a technical expert, with strong customer interaction skills, and the ability to advise on, implement, and manage complex solution and service deployments for clients.
• Take advantage of opportunities to pursue relevant certifications and training for Active Directory, Microsoft 365 and Exchange, as well as vendor-specific training for solutions including Quest and Bit Titan.
• Serve as a technical authority and subject matter expert for Softchoice, supporting other individuals and teams at trade shows, events, and speaking engagements that specifically require your technical expertise.
• Be a role model for our values of personal growth, customer passion, taking care of others & owning the end result.
• Support our architects, engineers, and project managers with a detailed, actionable Statement of Work.

Requirements

• A Computer Science / Information Technology degree or diploma or equivalent industry experience.
• 5+ years’ work experience in a client-facing professional services role, or 7 + years of related industry experience.

Qualifications

• Updated Certifications and training to include Active Directory, M365 Fundamentals, M365 Administrator, Azure Fundamentals, Administering / Configuring Windows Server Hybrid (core and advanced), On-Demand Migration for M365 and Active Directory, and ITIL v4 Foundation.

Skills

• Technical understanding of Active Directory, Microsoft 365, Microsoft Exchange, Quest On-Demand, and Bit Titan Migration Wiz toolsets.
• Strong customer interaction skills and the ability to advise on, implement, and manage complex solution and service deployments for clients.
• Hunger for learning and taking advantage of opportunities to pursue relevant certifications and training.

Benefits

• Comprehensive and competitive benefit plan including Health and Wellbeing, Financial Benefits, Paid Time Off, and additional perks such as an Employee Discount Program.

Pay

A reasonable estimate of the current base pay range for this position in Texas, Illinois, and California is $116,800 to $146,000 annually + 14% as target incentives. A reasonable estimate of the current base pay range for this position in Florida is $110,960 to $138,700 annually + 14% as target incentives. Actual salary will be based on a variety of factors, including location, experience, skill set, education, and related certification.

Schedule

Actual schedule will be based on the needs of the business and the individual's qualifications and experience.

Why Work Here

• The People: Thrive in a collaborative environment with incredible colleagues who foster support and innovation.
• High-Performing Culture: Dedicated to achieving goals and committed to success for customers and each other.
• Flexibility: Plan workdays in a way that suits you best.
• Award-Winning Workplace: Proudly recognized as a Great Place to Work for 20 consecutive years.
• Inclusive Culture: Committed to an inclusive culture where every team member can be their authentic self.
• Competitive Benefits: Benefit from competitive perks that start on day one.

Equal Opportunity Employer

We are an equal opportunity employer committed to diversity, inclusion & belonging. We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to asktalentacquisition@softchoice.com .