Sr Community Connect Business Analyst

Responsibilities

• Serves as primary point of contact for Community Connect Partners, maintaining strong relationships.
• Mets regularly with key stakeholders to assess needs, track progress, and provide strategic guidance.
• Collaborates with IT Leaders to assist in resource alignment for implementation, optimization, and day-to-day support of implemented features.
• Monitor and address issues raised by Connect Partners, ensuring timely resolution in collaboration with internal teams.
• Escalate issues in accordance with MyMichigan policy, and coordinate with appropriate Epic Support, IT Support, and PMO as needed.
• Collaborate with connect partner leadership to establish priorities and set goals. Track progress and measure success, ensuring objectives are met.
• Provide updates on new features, upgrades, and best practices for using the systems efficiently.
• Travel to Connect Partner Locations to maintain partnerships and facilitate face-to-face meetings.
• Prepare and deliver regular status reports to internal leadership and Connect Partner stakeholders.

Qualifications

• One (1) or more active EPIC certification(s)/Accreditation(s) preferred.
• Track record of at least 3 years of successful account management or customer service experience, preferably in the healthcare sector, with a proven ability to collaborate effectively with customers.
• Proven experience with Epic, including knowledge of clinical workflows in both ambulatory and inpatient settings, as well as Revenue Cycle knowledge (e.g., experience as an analyst, certified Epic trainer, informaticist, etc.).
• Strong communication skills, both written and oral, with experience delivering formal presentations.
• Demonstrates collaborative mindset to work effectively within multidisciplinary teams and build positive relationships.
• Ability to adapt to changes in customer needs, industry trends, and evolving technologies.
• Demonstrated ability to understand the challenges healthcare professionals and organizations face and offer potential solutions to address technical needs.
• Experienced in change management principles and practices, facilitating smooth transitions during system upgrades and implementations.
• Experienced in managing complex, cross-functional projects.