Sr Business Analyst

About the role

The Senior Business Analyst is a key member of the Business Engagement team, responsible for bridging business needs and technology solutions. This role partners closely with business stakeholders, project managers, and technical teams to support the planning, implementation, and optimization of enterprise applications and IT initiatives.

Responsibilities

• Analyze and document current-state (“as-is”) business processes and design future-state (“to-be”) processes that improve efficiency and effectiveness.
• Recommend process changes and best practices to reduce reliance on application customizations and promote use of standard system functionality.
• Serve as a liaison between business units, IT teams, vendors, and project managers to ensure clear communication and alignment throughout the project lifecycle.
• Support IT project planning activities, including scope definition, impact analysis, risk identification, and change management.
• Develop clear and comprehensive documentation, including business requirements documents, process flows, use cases, functional specifications, and user stories.
• Participate in solution design reviews to ensure proposed solutions meet business needs and align with enterprise architecture standards.
• Support system testing activities, including test planning, user acceptance testing (UAT), defect tracking, and validation of implemented solutions.
• Aid in deployment activities, training support, and post-implementation review to ensure successful adoption and continuous improvement.
• Mentor junior business analysts and contribute to the development of business analysis standards, templates, and best practices.

Qualifications

• Education: Bachelor’s degree in Business Administration, Information Systems, Computer Science, or a related field, or an equivalent combination of education and experience.
• Experience/Skills: 7+ years of progressive experience as a Business Analyst, with demonstrated responsibility on complex IT projects and enterprise application implementations. 3+ years of experience in a senior or lead business analyst role, including ownership of requirements, process improvement initiatives, or cross-functional projects. Hands-on experience working across the full project lifecycle, from requirements gathering through implementation, testing, and post-deployment support. Experience working in a structured IT environment with formal project management, SDLC, and governance practices. Preferred experience supporting large-scale or enterprise systems (e.g., ERP, CRM, HRIS, financial systems, or custom business applications).
• Competencies, Knowledge, Skills and Abilities: Strong experience in business analysis within an IT project or application management environment. Proven ability to analyze and document complex business processes and translate business needs into clear, actionable requirements. Demonstrated experience supporting enterprise application implementations and system integrations. Strong understanding of process improvement methodologies and the ability to recommend changes that balance business needs with technical constraints. Excellent written and verbal communication skills, with the ability to communicate effectively with both technical and non-technical audiences. Experience working collaboratively with project managers, developers, architects, vendors, and business stakeholders. Ability to manage multiple initiatives simultaneously while maintaining attention to detail and meeting deadlines. Experience with SDLC methodologies (Agile, Waterfall, or hybrid environments). Proficiency with business analysis tools and documentation techniques (process modeling, workflow diagrams, requirements traceability). Strong problem-solving, critical thinking, and facilitation skills. Ability to evaluate the effectiveness of administrative functions and implement changes to provide for more effective and efficient operations. Strong oral and written communication skills. Work either as part of a team or individually. Prioritize and achieve deadline goals with/without supervision. Communicate effectively and develop working relationships. Highly detail-oriented and organized. Ability to exercise sound and independent judgment.

Benefits

• Comprehensive health coverage for employees and their eligible dependents.
• Discounted medical plan eligibility.
• Paid vacation, sick leave, and holidays.
• Generous retirement savings options.
• Student loan forgiveness program participation.
• Free SEPTA Key Advantage Program for eligible employees.
• Tuition discounts and scholarships from partnering colleges and universities.

Pay

$85,000 - $95,000

Schedule

Full-time