Sr. Commercial Systems Analyst (Central Or Eastern time zone)

About the role

The Sr. Commercial Systems Analyst is the global architect of our global Sales and Marketing CRM (Salesforce/SFDC) and plays an integral part of designing commercial models, analysis, and dashboards leveraging data and tools from our tech stack, including Salesforce, Trackwise, Conga/Salesforce CPQ, and BI tools (i.e., Tableau, Pigment).

Duties and Responsibilities

• Data-Driven Sales Optimization
• Technical Administration: Serve as the hands-on expert for Salesforce, managing configurations, automated flows, security, and overall system health.
• Performance Intelligence: Analyze sales performance, pipeline metrics, and forecasting using SFDC, Trackwise, & BI Platforms (Tableau, Pigment, etc.) to structure and translate raw data into actionable performance improvements.
• Data Architecture: Architect and streamline end-to-end data integration frameworks to synchronize large scale commercial datasets to ensure single “source of truth” for cross-departmental reporting and commercial decision-making.
• Strategic Modeling: Design and maintain multi-dimensional commercial models to assess the impact of market shifts and strategy changes.
• KPI Governance: Develop high-visibility reporting and spearhead data hygiene initiatives to ensure integrity across all business systems.
• Commercial Process Improvement
• Operational Excellence: Optimize end-to-end sales processes—including quoting, contracting, and order flow—while ensuring alignment with pricing and approval controls.
• Scalable Standardization: Implement and support standardized workflows within SFDC and collaborate with other internal teams to identify and update other existing tools to drive global commercial efficiency.
• Cross-Functional Collaboration
• Strategic Partnership: Collaborate with Sales, Marketing, Finance, Customer Service, and Supply Chain to optimize go-to-market strategies and deliver on commercial KPIs.
• Executive Visualization: Design dashboards with a tailored UX that simplifies complex data into clear, visual insights for leadership.
• SFDC Roadmap & Delivery: Lead the on-time end-to-end rollout of new features, managing everything from initial requirement gathering and external consultants to global user training.
• Operational Support: Provide daily troubleshooting and bug-fix management for CRM and CPQ platforms to ensure high system uptime.
• Project Alignment: Partner with Commercial Ops and Marketing leaders to prioritize initiatives and lead alignment and execution of requirements, deliverables, and schedule for all departments involved.

Requirements

• Technical Expertise
• CRM, CPQ, & BI Mastery: 5+ years of hands-on experience with CRM (Salesforce), CPQ (Conga/Salesforce), and BI (Pigment, Tableau) tools. Must be an expert-level administrator with deep knowledge of Flow Builder, Custom Objects, and Data Architecture.
• Advanced Analytics: Expert-level capabilities in Tableau and Excel; experience with EPM tools (Pigment/Anaplan), and multidimensional business modeling is essential.
• Technical Literacy: Proficiency in SQL Python for database querying and dashboard coding (both preferred); exposure to ERP systems (QAD) and Quality Management tools (Track wise) preferred.
• Project Leadership: 2+ years of technical project management experience, overseeing the full lifecycle from requirement gathering to UAT and global training.
• Commercial & Operational Acumen
• Industry Context: Experience working in a regulated environment (Medical Device or MedTech preferred) with specific knowledge of contracting/pricing workflows (capital equipment sales knowledge preferred).
• Strategic Communication: Ability to translate complex technical concepts for non-technical stakeholders and executive leadership.
• Process Engineering: Proven track record of mapping complex commercial processes and implementing scalable, standardized business solutions with attention to detail.
• Execution Mindset: High degree of autonomy and perseverance; able to prioritize multiple high-stakes projects in a fast-paced environment.

Qualifications

• Bachelor’s degree required; Salesforce certifications are a plus.