Sr. Commercial Marketing Manager

About the role

The Sr Commercial Marketing Manager is responsible for developing and implementing strategies that bring to life world-class customer experiences in every channel. The role involves working with multiple internal groups such as Product, Engineering, Marketing, Program Management and Operations to define and execute strategic vision. This is a great opportunity for a creative and innovative professional who identifies new solutions and carries out projects in a large supported environment.

Responsibilities

• Develop and implement T-Mobile strategies to continuously improve customer experiences, drive growth, and reduce churn.
• Drive strategy through to execution in close coordination with Technical teams.
• Define target, value prop and reason to believe requirements – lead creation of and prioritizing use cases to deliver on strategy.
• Develop strategy using data analytics and customer/business insights to clearly articulate the market opportunities and provide recommendations to senior leadership on path forward.
• Collaborate closely with product, strategy, and GTM teams to drive successful omni-channel customer efforts/communications.
• Manage multiple priorities in a fast paced and changing environment.
• Manage business performance including tracking of results, preparing contingencies and developing iterations of the plan in a competitive environment.
• May lead/mentor less experienced peers.
• Also responsible for other Duties/Projects as assigned by business management as needed.

Requirements

• Bachelor's Degree or equivalent experience (Required)
• Master's/Advanced Degree (Preferred)
• Marketing experience in one or more of the following categories: software/hardware, web, telecommunications, consumer electronics, or consumer packaged goods. (Required)
• Driving strategy cross functionally. (Preferred)
• Analyzing customer, business and industry data to drive business performance (Preferred)

Qualifications

• At least 18 years of age

Skills

• Strategic thinking and planning
• Collaboration and teamwork
• Data analysis and interpretation
• Customer-centric approach
• Project management

Benefits

At T-Mobile, employees enjoy a comprehensive benefits package including:

• Competitive base salary and compensation package
• Annual stock grant and employee stock purchase plan
• 401(k) retirement savings plan
• Free, year-round money coaches
• Unlimited paid time off
• Up to 12 paid holidays
• Paid parental and family leave
• Family building benefits
• Enhanced family support
• Childcare subsidy
• Tuition assistance
• College coaching
• Short- and long-term disability
• Voluntary AD&D coverage
• Voluntary accident coverage
• Voluntary life insurance
• Voluntary disability insurance
• Voluntary long-term care insurance
• Mobile service & home internet discounts
• Pet insurance
• Access to commuter and transit programs

Pay

The pay range for this role is $109,300 - $197,200. The actual starting pay will vary based on various factors such as work location, qualifications, and experience.

Schedule

This is a hybrid role requiring at least 3 days a week in office.

Benefits

Full and part-time employees have access to the same benefits when eligible. These benefits include medical, dental, and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, up to 12 paid holidays, paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.

Equal Opportunity Employer

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.