Sr. Client Success Manager, Advertising

At MyFitnessPal, we believe good health starts with what you eat. We provide tools, resources and support to enable users to reach their health goals. We help millions of people around the world lead healthier lives through intuitive and impactful nutrition and fitness tracking. As the world’s most popular health and wellness app, we combine cutting-edge technology with a mission-driven approach to empower users on their wellness journeys.

About the role

We are seeking a dynamic and results-driven Sr. Client Success Manager (CSM) to join our team in the advertising industry. As a key client-facing role, the CSM will serve as the strategic partner and main point of contact for our advertising clients, ensuring they derive maximum value from our services and campaigns. You will be responsible for client retention, satisfaction, and growth through exceptional relationship management and execution oversight.

Responsibilities

• Client Relationship Management: Develop and maintain strong, long-term relationships with assigned clients. Act as the primary contact to understand their business objectives and align our advertising solutions accordingly.
• Campaign Oversight: Partner with internal creative, strategy, and media teams to ensure timely and accurate execution of campaigns. Monitor performance metrics and proactively address issues or optimize efforts.
• Onboarding & Training: Lead the onboarding process for new clients, setting expectations and providing training or support as needed to ensure smooth adoption of services.
• Strategic Account Growth: Identify upsell and cross-sell opportunities based on clients’ evolving needs. Collaborate with sales teams to pitch additional services that align with client goals.
• Performance Reporting & Analysis: Deliver regular campaign performance reports and insights. Translate data into strategic recommendations that support continued success and ROI for the client.
• Client Advocacy: Represent the voice of the client internally, ensuring their feedback is considered in product, service, and process development.
• Retention & Satisfaction: Drive high levels of client satisfaction and retention by consistently delivering value and addressing client concerns with urgency and empathy.

Requirements

• Bachelor's degree in Marketing, Advertising, Communications, or related field.
• 6-8+ years of experience in client success, account management, or related roles in the advertising or marketing industry.
• Strong understanding of digital advertising products, including programmatic, social, display, video, and native formats.
• Exceptional interpersonal, presentation, and communication skills.
• Ability to interpret campaign performance data and translate it into actionable strategies.
• Proficiency in CRM and project management tools (e.g., Salesforce, Asana).
• Detail-oriented with the ability to manage multiple clients and campaigns simultaneously.

Preferred Qualifications

• Experience working at an advertising agency or media company.
• Knowledge of advertising platforms (e.g., Google Ads, Meta Ads, DSPs).
• Comfortable in fast-paced, deadline-driven environments.
• Experience working with Fortune 500 clients or large-scale ad campaigns.
• Familiarity with marketing performance metrics and attribution models.

Values you’ll model

• Be Kind and Care: build with empathy; assume positive intent; support teammates and members.
• Live Good Health: champion healthy habits and balance in how we work and what we ship.
• Be Data-Inspired: ground decisions in research and data; measure what matters.
• Champion Change: lean into ambiguity; iterate, learn, and improve continuously.
• Leave it Better than You Found It: raise quality, clarify systems, and document as you go.
• Make It Happen: bias to action; deliver impact with craft and accountability.

Pay

OTE range for this role is $125,000 - $160,000 (Base + Bonus). Competitive salary and performance-based bonuses.

Benefits

• Comprehensive benefits package: health, dental, vision, 401(k), etc.
• Flexible work environment.
• Opportunities for professional development and career growth.
• Face-to-Face Connections: Opportunities to meet and connect with team members in person, including annual company gatherings.
• Flexibility At Its Best: Responsible Time Off benefit for work-life balance.
• Give Back: 2 paid volunteer days per calendar year.
• Mentorship Program: Option to be matched with a teammate for career growth and skill development.
• Family-Friendly Support: Paid maternity and paternity leave, comprehensive fertility-related assistance.
• Wellness Comes First: Monthly Wellness Allowance and dedicated mental health days.
• Celebrate Greatness: Peer recognition and reward platform.
• Elevate Your Health & Fitness: Access to MyFitnessPal Premium.
• Unlock Your Potential: Virtual learning and development library, training opportunities.
• Championing Inclusion: Dedicated DEI Committee fostering a diverse and inclusive workplace.
• Healthcare Matters: Competitive medical, dental, and vision benefits.
• Secure Your Future: Retirement savings program with competitive employer match.