Sr. Client Solutions Manager
About the role
The Customer Success Manager (CSM) will work closely with the sales team to support and advise clients, negotiate and optimize complex opportunities, and use data and analytics to build consultative solutions. The role focuses on establishing and strengthening key client relationships to drive revenue, advertiser education, and satisfaction while delivering high‑quality video ad performance at scale.
Responsibilities
- Manage and grow post‑sale client relationships and revenue for advertisers.
- Become an expert in Universal Ads solutions for businesses of all sizes and adapt recommendations quickly to suit varying client needs.
- Grow revenue, educate, and lead upsell conversations with clients after the initial sale.
- Spearhead client education on products and product updates to advise on the best approach for driving business outcomes for clients and agencies.
- Outline and oversee all measurement strategies for clients, tracking metrics and delivering results.
- Identify optimization opportunities to improve performance.
- Demonstrate expertise in all matters relevant to your book of business, including escalation and troubleshooting to resolve client issues.
- Consult and coach clients and agencies to achieve greater results on Universal Ads solutions.
- Develop and execute strategy for each account in the portfolio, manage day‑to‑day activities, maintain existing revenue base, drive maximum value, spearhead contract renewal activity, and coordinate marketing, operational, billing, and other functions with functional teams.
Requirements
- Bachelor’s degree (preferred) or a combination of coursework and experience, or extensive related professional experience.
- 7–10 years of relevant work experience.
Skills
- Campaign Development
- Advertising
- Revenue Growth
- Client Relations
- Customer Solutions
Pay
New York pay range: $147,708.66 – $221,562.99. Additional range for California: $110,781.50 – $205,150.92. Base pay will be set within the posted range at the time of hiring, based on job‑related, non‑discriminatory factors such as experience.
Benefits
Base pay is part of Comcast’s Total Rewards package, which includes eligibility for commission (for sales roles) or bonus (for non‑sales roles). Employees also receive best‑in‑class benefits designed to support physical, financial, and emotional well‑being, with a range of options, expert guidance, and tools to meet personal and family needs.