Manager Client Solutions Sr

About Us

Acosta is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey. Specializing in retail sales services, digital strategy, and business intelligence, Acosta empowers brands to thrive in the world of omnichannel shopping. Our sales and digital teams build lasting relationships, ensuring our client brands get the space they deserve in stores and outperform the competition online, while our merch reps make brands shine in retail locations across the world.

With a team of over 20,000 associates, we’re a community of forward-thinking, value-driven professionals committed to an unmatched level of trust and transparency in the industry. Many of our field roles provide flexible scheduling options to support work-life balance.

Responsibilities

• Train and mentor the Client Solutions associates on policies and procedures.
• Assume supervisory responsibilities in the absence of the Director, Client Solutions.
• Assist Director, Client Solutions by assuming additional Client Solutions Manager responsibilities/special assignments as needed.
• Manage a strategic client portfolio as an individual contributor.
• Effectively communicate client information and requirements within the Business Process Solutions Organization; work with the Client Development team, where applicable.
• Maintain an overall understanding of Business Process Solutions systems, processes, and procedures and knowledge of proper contacts within the organization.
• Ensure the smooth transition for new clients as they enter the operational phase.
• Present a single, consistent touchpoint to key clients.
• Work to build a broad base of support within the client organization.
• Support the planning and ongoing needs for marketing, education and awareness materials, orientation planning, and special campaigns.
• Contribute to the development of new business by working with Sales and Business Managers in the appropriate channels.
• Maintain excellent working relationships with Customers, Clients, and co-workers.

Requirements

• Bachelor’s Degree.
• Strong communication and interpersonal skills.
• Ability to interact with all levels of personnel including client-level contacts.
• Advanced knowledge of MS Office Suite (Excel, Word, PowerPoint, Outlook).
• Strong knowledge of client Trade Promotion Management Systems.
• Actively support organizational goals and values; align actions around organizational goals; give priority to organizational needs and concerns when making decisions.
• Willing to set aside personal beliefs and assumptions while maintaining an objective point of view; keep an open mind and listen to others' thoughts and opinions.
• Convey ideas clearly and succinctly; tailor the message to the audience; deliver information in a manner that is accurate and compelling.
• Create effective and compelling presentations; tailor messages to the audience; make effective use of visual aids and other presentation materials.

Pay

Salary range: $72,600.00 - $90,800.00 per year.

Position Type: Full time