Manager Client Solutions Sr

About Us

Acosta is part of Acosta Group – a collective of the industry’s most trusted retail, marketing, and foodservice agencies reimagining how people connect with brands at every point in their shopping journey. Specializing in retail sales services, digital strategy, and business intelligence, Acosta empowers brands to thrive in the world of omnichannel shopping. With a team of over 20,000 associates, Acosta is a community of forward-thinking, value-driven professionals committed to trust and transparency in the industry.

Responsibilities

• Train and mentor Client Solutions associates on policies and procedures.
• Assume supervisory responsibilities in the absence of the Director, Client Solutions.
• Assist the Director, Client Solutions by taking on additional Client Solutions Manager responsibilities and special assignments as needed.
• Manage a strategic client portfolio as an individual contributor.
• Effectively communicate client information and requirements within the Business Process Solutions Organization; collaborate with the Client Development team where applicable.
• Maintain an overall understanding of Business Process Solutions systems, processes, and procedures, including knowledge of proper contacts within the organization.
• Ensure smooth transitions for new clients as they enter the operational phase.
• Present a single, consistent touchpoint to key clients.
• Build a broad base of support within the client organization.
• Support planning and ongoing needs for marketing, education, and awareness materials, orientation planning, and special campaigns.
• Contribute to new business development by working with Sales and Business Managers in appropriate channels.
• Maintain excellent working relationships with customers, clients, and coworkers.

Requirements

• Bachelor’s Degree.

Skills

• Strong communication and interpersonal skills.
• Ability to interact with all levels of personnel, including client-level contacts.
• Advanced knowledge of MS Office Suite (Excel, Word, PowerPoint, Outlook).
• Strong knowledge of client Trade Promotion Management Systems.
• Actively support organizational goals and values; align actions around organizational goals; prioritize organizational needs and concerns when making decisions.
• Willing to set aside personal beliefs and assumptions while maintaining an objective point of view; keep an open mind and listen to others' thoughts and opinions.
• Convey ideas clearly and succinctly; tailor messages to the audience; deliver information in a manner that is accurate and compelling.
• Create effective and compelling presentations; tailor messages to the audience; make effective use of visual aids and other presentation materials.

Pay

Salary range: $72,600.00 - $90,800.00 per year.

Schedule

Full time.