Sr. Client Service Associate-Memphis, TN

About the Role

Under general supervision, uses advanced skills gained through training and experience to provide proactive support to financial advisors and assist with efficient, quality client service. Follows established procedures to perform routine tasks and receives general guidance and direction to perform other work with substantial variety and complexity requiring limited decision-making responsibility. Extensive contact with internal and external clients to resolve most questions and problems and refers new or unusual issues to a higher level.

Celebrating more than 60 years of rich history and recognition for service and excellence in the Financial Services industry, Raymond James is seeking a dynamic Client Service Associate who is a motivated, detail-oriented, and creative problem solver to join our growing team. This essential role helps provide high-quality, high-touch critical administrative support to Financial Advisors, their prospective and existing clients, and other branch staff team members.

Responsibilities

• Services a high volume of daily interactions, including basic inquiries and scheduling of meetings, with prospective and existing clients via phone, in-person, virtually, and through mailings.
• Works both independently and within a dynamic team environment to provide crucial support to financial advisors and the branch office.
• Opens new client accounts, researches client and security information, and tracks daily contacts for the team using internal databases and other technologies.
• Processes documents for insurance purchases, review closeouts, distributions, Roth IRA conversions, and maintenance of 529 accounts for clients and college payments with a high level of organization and attention to detail.
• Prepares various business summary reports and client-specific reporting as needed for review by the financial advisor.
• Oversees the process of outside account reporting, securities litigation submissions, and renewing of insurance and state securities licenses.
• Ensures client paperwork and documentation is accurate and correct prior to submission and processing to meet firm and industry requirements; follows up to ensure accurate completion.
• Prepares letters, forms, and reports to assist with servicing existing clients and prospecting for new clients.
• Creates and maintains records and files utilizing Client Relationship Management (CRM) software.
• Assists Financial Advisors with marketing efforts including brochures, team website updates, and posting of LinkedIn articles.
• May enter orders at the direction of the Financial Advisor.
• Actively engages in available training/cross-training and educational and/or professional development opportunities to remain current on firm and industry policies and procedures.
• Performs other duties and responsibilities as assigned.

Requirements

• Knowledge of the company’s working structure, policies, mission, and strategies.
• General office practices, procedures, and methods.
• Investment concepts, practices, and procedures used in the securities industry.
• Financial markets, products, and industry regulations.
• Skill in Client Relationship Management (CRM) software or similar contact management software.
• Proficiency in Excel, including developing spreadsheets as needed and for ongoing reporting.
• Effective communication across multiple client interactive platforms (in-person, virtual, phone, and mail).
• Ability to operate standard office equipment and use required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases.
• Analyze and research account information.
• Organize, manage, and track multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced, task-oriented work environment.
• Identify time-sensitive items and assess competing priorities.
• Take initiative and proactively follow up on submitted items to ensure completion; resolve errors, questions, or concerns.
• Handle stressful situations and provide a high level of customer service in a calm and professional manner.
• Analyze problems and establish solutions in a fast-paced environment.
• Use mathematics sufficient to process account and transaction information.
• Use appropriate interpersonal styles and communicate effectively, both orally and in writing, with all organizational levels, in person and virtually.
• Work both independently and as part of a cohesive team.
• Provide a high level of customer service.

Qualifications

• High School Diploma or equivalent (required).
• Minimum of three (3) years of financial services industry experience, or an equivalent combination of experience, education, and/or training as approved by Human Resources.
• General experience of 7 to 12 months.
• Certifications: Series 63, Series 66, Series 7, and Securities Industry Essentials (SIE) exams through FINRA.

Benefits

This position is eligible for a benefits package that may include:

• Medical, dental, and vision insurance.
• Life insurance, critical illness insurance, and accident insurance.
• Disability benefits.
• Retirement savings.
• Paid time off (including vacation, holidays, and sick leave).
• Parental leave.

Eligibility for benefits and specific offerings may vary based on position and employment status. For more details, visit Myrjbenefits.com.

Pay

The total compensation for this position includes base salary or wages and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions.

Schedule

Travel required is less than 25%.

Work Culture

At Raymond James, associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence, and a conservative, long-term view. The company expects associates at all levels to:

• Grow professionally and inspire others to do the same.
• Work with and through others to achieve desired outcomes.
• Make prompt, pragmatic choices and act with the client in mind.
• Take ownership and hold themselves and others accountable for delivering results that matter.
• Contribute to the continuous evolution of the firm.

Raymond James honors, values, and respects the uniqueness, experiences, and backgrounds of all associates. The company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.