Sr. Client Service Associate

About the role

Wealth Enhancement is an independent wealth management firm dedicated to enriching the lives of our clients. We offer personalized financial planning through our Roundtable and UniFi processes, serving over 90,000 households across 175 offices nationwide since 1997.

Primary Job Functions

• New Client Onboarding
• Ensure accurate completion of prospect and new client paperwork and system setup
• Maintain CRM using Salesforce and ensure client records are up to date
• Research and follow up on issues with the Broker/Dealer, Wealth Enhancement Group Operations, and vendors
• Record incoming assets using the appropriate blotting tool
• Client Relationship Management
• Engage with clients to understand their personal history and current financial needs
• Prepare account transactions, including trades, deposits, withdrawals, and RMDs
• Communicate to understand client requests, determine needed actions, and resolve issues directly or in collaboration with advisors
• Collaborate with clients’ tax or legal counsel as needed to address client concerns
• Client Review Preparation and Follow-Up
• Gather client data and prepare materials for client meetings and reviews
• Conduct tax research, including handling 1099 forms
• Complete follow-up actions to address client needs after meetings
• Industry and Company Knowledge
• Demonstrate knowledge and accurately execute Wealth Enhancement Group’s Suitability Guidelines, operational processes, and sales model
• Apply understanding of financial terminology and products in client interactions
• Exhibit working proficiency with various financial instruments and practices
• Participate in client services and company educational events
• Team and Corporate Support
• Aid advisor team operations to streamline internal processes
• Complete operational projects to support enhancements and changes
• Communicate process and sales updates to the team

Education/Qualifications

• Bachelor's degree (or equivalent experience) in business, finance, economics, or a related field is preferred
• Minimum of 2-3 years of financial services or related industry experience
• Superior verbal and written communication skills
• Proficiency with Microsoft Office Suite or related software required
• Familiarity with Salesforce preferred
• Experience with Workday preferred
• Strong attention to detail
• Good problem-solving skills
• Superior verbal and written communication skills

Comprehensive Benefits Offerings

Our comprehensive benefits aim to balance health and wellness, financial well-being, professional development, and work/life harmony. Eligible employees may participate in medical, dental, and vision coverage, Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA), Life and AD&D insurance, Short-term and long-term disability, workers compensation, 401(k) with match and profit sharing, Wellness programs and resources, Voluntary benefits, including pet insurance, Paid time off (PTO), Paid holidays, Paid parental leave and caregiver leave, Reimbursement for tuition, licensing, and other credentials, among others.