Sr. Client Billing Specialist

About the role

The Senior Client Billing Specialist manages the end-to-end billing process, ensuring accuracy and adherence to client and firm guidelines. They handle the preparation and revision of proformas, invoice generation, and e-billing submissions. Their role involves meticulous verification of billing details, coordination of joint billings, and resolution of billing issues. They are committed to maintaining confidentiality and providing exceptional customer service. Additionally, they guide junior team members, contribute to team productivity, and ensure compliance with financial regulations.

Responsibilities

• Performing daily billing activities, supporting attorneys, practice assistants, and clients, while managing complex billing processes
• Verifying and setting up matters in the accounting system, including rates, AFAs, billing notes, and instructions
• Conducting detailed reviews and audits of unbilled time and costs, including proofreading, updating spreadsheets, and reconciling invoices
• Maintaining and updating detailed charts on invoices, rates, holdbacks, and budgets
• Managing e-billing submissions, updates, and rejections, ensuring timekeepers and rates are current and approved
• Overseeing the timekeeper approval process, including matter access for time entry, and entering vendor invoices as per guidelines
• Following write-off approval protocols and conducting monthly internal audits, including during internal and external audits
• Monitoring e-billed invoice status, addressing rejections and short-pays, and assisting with collections efforts
• Serving as the primary escalation point for billing issues, assisting with training and quality control, preparing ad-hoc reports, and maintaining client databases
• Researching and responding to billing-related information requests and recommending corrections as needed

Requirements

• Have a Bachelor’s degree in accounting or finance, or equivalent legal/ebilling experience
• Have an understanding of financial regulations and compliance
• Be committed to providing excellent customer service to clients and attorneys while producing a high-quality work product
• Be committed to maintaining confidentiality of all firm and client related information
• Able to guide less experienced team members according to processes and required outputs
• A self-motivated with a dedicated work ethic, capable of working independently while also contributing to the team's productivity
• Proficient in MS Outlook, Word, and have advanced proficiency in Excel
• Able to handle a high volume of work with precision and patience for revisions and rejections
• Effective communication skills and the ability to interact with diverse personalities while maintaining a professional attitude
• Possess abilities in organization, time management, and problem-solving in order to prioritize workloads and meet deadlines under pressure
• Have 3+ years of experience in legal billing and e-billing experience using third-party vendors

Skills

• Understanding of financial regulations and compliance
• Commitment to providing excellent customer service
• Commitment to maintaining confidentiality
• Ability to guide less experienced team members
• Self-motivation and dedication
• Advanced proficiency in MS Office
• Handling a high volume of work with precision and patience
• Effective communication and interpersonal skills
• Organization, time management, and problem-solving skills
• Experience in legal billing and e-billing

Benefits

K&L Gates offers a comprehensive suite of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time personnel include:

• Medical/Prescription Drug Coverage (including a Health Savings Account feature)
• Dental Insurance
• Vision Insurance
• Wellness Program
• Pre-tax Commuting Benefits
• 401(k) Retirement Plan and Profit Sharing
• Business Travel Accident Insurance
• Short- and Long-term Disability Protection
• Pet Insurance
• Life Insurance (including Basic, Supplemental, Spouse, Child, and Accidental Death and Dismemberment)
• Health Advocacy Services
• Paid Time Off (20 days/year through first 4 years of employment; 25 days/year after 5 years of employment)
• Identity Protection/Restoration and Fraud Insurance
• Parental Leave (18 weeks of which 6 are paid; short-term disability may provide additional paid time off)
• Student loan refinancing options and access to a student loan concierge service
• Paid Holidays (12)
• Addiction Resources
• Family Building Benefits
• Breast Milk Delivery and Lactation Support Services
• Flexible Spending Accounts
• Employee Assistance Program
• CLE Credit Opportunities
• 529 Deductions
• Relocation Accident Insurance
• Employee Referral Program
• Critical Illness Insurance
• Hybrid/Remote Work Opportunities
• Hospital Indemnity Insurance
• Perks including: Technology, Entertainment, and Travel Discount Programs
• Bereavement Leave
• All other benefits (such as leaves of absence) required by law

Pay

Salary $63,894 - $110,218 / year

Schedule

Full-time

Benefits

K&L Gates offers a comprehensive suite of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time personnel include:

• Medical/Prescription Drug Coverage (including a Health Savings Account feature)
• Dental Insurance
• Vision Insurance
• Wellness Program
• Pre-tax Commuting Benefits
• 401(k) Retirement Plan and Profit Sharing
• Business Travel Accident Insurance
• Short- and Long-term Disability Protection
• Pet Insurance
• Life Insurance (including Basic, Supplemental, Spouse, Child, and Accidental Death and Dismemberment)
• Health Advocacy Services
• Paid Time Off (20 days/year through first 4 years of employment; 25 days/year after 5 years of employment)
• Identity Protection/Restoration and Fraud Insurance
• Parental Leave (18 weeks of which 6 are paid; short-term disability may provide additional paid time off)
• Student loan refinancing options and access to a student loan concierge service
• Paid Holidays (12)
• Addiction Resources
• Family Building Benefits
• Breast Milk Delivery and Lactation Support Services
• Flexible Spending Accounts
• Employee Assistance Program
• CLE Credit Opportunities
• 529 Deductions
• Relocation Accident Insurance
• Employee Referral Program
• Critical Illness Insurance
• Hybrid/Remote Work Opportunities
• Hospital Indemnity Insurance
• Perks including: Technology, Entertainment, and Travel Discount Programs
• Bereavement Leave
• All other benefits (such as leaves of absence) required by law