Sr. Claims Coordinator, Residential

We need to output HTML fragment with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. We must not repeat job title as heading. No Job ID etc. Remove boilerplate. We need to parse the posting. Content: First paragraph: description of role: "The Residential Claims Coordinator works with the TNA Claims team and the Technical and Field Services Groups as required in a supportive role as a claim coordinator, providing analysis as well as reports on product related issues and customer claims. The position will also act as a technical resource in a supporting role for residential products. This position will be responsible for entering claims data into the Microsoft Dynamics CRM System and data retrieval from the SAP ERP System. The Residential Claims Coordinator will work closely with field sales, dealers, distributors and the end user during the investigation and disposition of claims in accordance with the established TNA claim protocols. The Coordinator will need to effectively communicate, to ensure timely information flows in the appropriate sales channels to the customer with regard to claims. This individual not only supports the claim function, but will provide product and installation support for internal and external customers and will be responsible to demonstrate a mastery of residential product information in providing this customer support. The successful candidate will be responsible for generating technical correspondence for both internal and external customers as well as claim analysis and disposition information. The Coordinator will provide reports from the CRM Claims Management System to a variety of internal and external customers with analysis on claim data and trends. This position will work in concert with Research and Development, Tarkett Manufacturing Facilities, Sales and Marketing, Quality Assurance, Customer Service and Technical Services to ensure that accurate and timely information is being provided to our customers." That's the description. Could be "About the role" section. Then "RESPONSIBILITIES: include but are not limited to the following. Other duties may be assigned." Then bullet list (actually sentences separated by spaces). We need to extract list items. List items: - Work within CRM claims management system to enter and process claim data in order to track documentation and communicate information on claims processing - Work within SAP ERP system to retrieve Invoice and P.O. information related to customer claims - Manage claims through the claims process to offer timely resolution to the customer - Manage assigned claims within the CRM system by attaching records of samples, photos, investigative documents and correspondence to ensure all documentation is current and complete - Answer phone calls or electronic media questions related to residential products, installation and maintenance for residential flooring products - Understand product specifications for all residential products including supplier partners - Review claims data to facilitate corrective and preventative product actions that are associated with the mitigation of claims and or future product issues - Monitor and communicate complaint trends to management - Facilitate on-going training process to assist internal and external customers with technical product knowledge - Maintain and review open claims documents to ensure claims process is moving along to provide timely resolution to customers - Serves as primary contact for Residential Flooring Claim issues. This may involve and not limited to in person, phone, electronic and written media - Investigate and work closely with the appropriate Quality Assurance group based upon the nature of the complaint to document, resolve and communicate - Process all the necessary documents associated with the claims process - Identify improvement opportunities to reduce claims while enhancing the overall customer experience - Work with Claims Coordinators, Manufacturing QA, Customer Service and Sales as necessary to validate complaints and resolve within the established TNA claim guidelines That's responsibilities. Then "EDUCATION And/or EXPERIENCE 5+ years of related experience in flooring industry preferred, not necessary High school diploma or equivalent required; Bachelor's degree preferredPrevious background in Technical Services and Claims ProcessingPrevious Customer Experience background5+ years in a manufacturing environment preferred" We need to parse into sections: maybe "Qualifications" or "Requirements". The instruction: Use headings for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide where to place education/experience. Could be "Requirements" or "Qualifications". Usually "Requirements" includes education/experience. "Qualifications" maybe skills. We'll put education/experience under "Requirements". Also we have "What We Offer" which includes benefits: "A commitment that Safety is #1 Competitive benefits including:Medical, dental, and vision insurance401(k) with company matchPaid time off and paid holidaysLife and disability insuranceCareer growth, stability, and flexible work arrangements." Also there is a paragraph about sustainability etc. That's company description, maybe not needed but could be part of "About the role"? Probably not needed; but we can include as part of "About the role" if relevant? The instruction: preserve ALL substantive information; do not invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The sustainability paragraph is substantive about company; but not directly about role. Might be considered boilerplate? It's not EEO etc. It's company description. Might be okay to keep as part of "About the role"? However the instruction says: "Prefer a few substantive sections over many thin ones." We could include a section "About the company" but not in allowed headings. Allowed headings are limited to those eight. So we must fit content into those headings. The company description could go under "About the role" as context? Might be okay. But we also have "We are the only flooring company recognized by the Asthma and Allergy foundation." etc. That's company info. We also have "To build “The Way to Better Floors,” the Group is committed to circular economy and sustainability, in line with its Tarkett Human‐Conscious Design® approach. www.tarkett-group.com Tarkett is an equal opportunity employer. We value diversity..." That's EEO boilerplate; we should remove EEO/equal-opportunity lines. So we need to remove that line. Thus we keep company description up to before EEO. Now Benefits: we have list: Medical, dental, and vision insurance; 401(k) with company match; Paid time off and paid holidays; Life and disability insurance; Career growth, stability, and flexible work arrangements. Also "A commitment that Safety is #1". That could be a benefit or a statement. We also have "Responsible Manufacturing – Protecting Our Planet for the Future ..." That's sustainability; could be part of Benefits? Not exactly. Could be part of "About the role"? Might be considered company info. We could include under "About the role" as part of description. Pay and Schedule: not mentioned. So we should NOT create Pay or Schedule sections because no specific content. Skills: Not explicitly listed; maybe we could infer from responsibilities but we should not invent. So we should not create Skills section unless there is explicit skills list. There's none. Qualifications: Could be separate from Requirements? The posting has "EDUCATION And/or EXPERIENCE". That's qualifications. Could put under "Qualifications". But we also have "Requirements" maybe for experience. To avoid duplication, we can put education/experience under "Qualifications". And maybe "Requirements" could be left out if no specific requirement beyond that. But we need to include sections only when posting has real specific content. We have education/experience content, so we can create a "Qualifications" section. We also have "What We Offer" which is benefits. So we create Benefits section. Thus sections: About the role (description), Responsibilities (list), Qualifications (education/experience), Benefits (list). Possibly also "Skills"? Not present. We must not repeat job title as heading. So no heading for "Residential Claims Coordinator". Good. We need to output only HTML fragment, using

for section headings,

• for lists,

  for prose. We must not include any extra text outside HTML. Let's craft. About the role: combine the initial description plus maybe company description (sustainability). We'll keep it as prose paragraphs. We need to ensure we preserve all substantive information. Let's extract the description text exactly as given, but we can split into paragraphs for readability. Original description paragraph (first big block). We'll keep as one

  maybe. Then after that we have company description: "We utilize renewable energy and a closed loop recycled water process.We are committed to reducing greenhouse emissions and water consumption.We are the only flooring company recognized by the Asthma and Allergy foundation. Who we are: With a history of more than 140 years, Tarkett is a worldwide leader in innovative and sustainable flooring and sport surface solutions, generating turnover of €3.3 billion in 2025. The Group has close to 12,000 employees, 25 R&D centers, 8 recycling centers and 33 production sites. Tarkett creates and manufactures solutions for hospitals, schools, housing, hotels, offices, stores and sports fields, serving customers in over 100 countries. To build “The Way to Better Floors,” the Group is committed to circular economy and sustainability, in line with its Tarkett Human‐Conscious Design® approach. www.tarkett-group.com" We need to remove the EEO line: "Tarkett is an equal opportunity employer. We value diversity in backgrounds and in experiences and promote an inclusive workplace where all employees can perform at their best." Remove that. Also remove "www.tarkett-group.com" maybe keep as part of description? It's a URL; could be considered substantive? Might be okay to keep. Not boilerplate. We'll keep. Now Benefits: list items. We need to format as

  • . Now Qualifications: education/experience text: "5+ years of related experience in flooring industry preferred, not necessary High school diploma or equivalent required; Bachelor's degree preferredPrevious background in Technical Services and Claims ProcessingPrevious Customer Experience background5+ years in a manufacturing environment preferred" We need to parse into readable sentences. There's missing punctuation. We'll keep as is but maybe add spaces. The original: "5+ years of related experience in flooring industry preferred, not necessary High school diploma or equivalent required; Bachelor's degree preferredPrevious background in Technical Services and Claims ProcessingPrevious Customer Experience background5+ years in a manufacturing environment preferred". Actually original: "5+ years of related experience in flooring industry preferred, not necessary High school diploma or equivalent required; Bachelor's degree preferredPrevious background in Technical Services and Claims ProcessingPrevious Customer Experience background5+ years in a manufacturing environment preferred". We'll keep as is but maybe separate with spaces. We'll put in

    . Now Responsibilities: list items as above. Now ensure we don't include any filler like "include but are not limited to the following. Other duties may be assigned." That's part of responsibilities heading but we can omit that sentence as it's not a duty. We can keep it as part of description? The instruction: preserve ALL substantive information; do not invent or summarize away detail. That sentence is substantive? It's a boilerplate phrase but maybe considered part of responsibilities heading. We could include it as a

    before the list. But it's not a duty. Might be okay to include as a short paragraph. However the instruction says: "Use

    • for any list of duties/requirements/benefits, and

      for prose." So we can put that sentence in a

      before the list. Thus Responsibilities section:

      Responsibilities

      include but are not limited to the following. Other duties may be assigned.

      ...
      Now Benefits: we have a sentence: "What We Offer A commitment that Safety is #1Competitive benefits including:Medical, dental, and vision insurance401(k) with company matchPaid time off and paid holidaysLife and disability insuranceCareer growth, stability, and flexible work arrangements." We need to parse. We can make a

      A commitment that Safety is #1.

      then list benefits. But the instruction: Use
      • for any list of duties/requirements/