Sr Claims Coordinator (11 AM - 8 PM) (Calhoun, Georgia, United States, 30701)

About the role

The Sr Claims Coordinator (Sr Commercial Account Coordinator) is an entry-level contributor that works 11 am - 8 pm to solve customer-related problems of limited complexity and scope and performs a variety of administrative assignments to ensure a smooth and efficient claims process, providing an exceptional customer experience throughout every stage.

Responsibilities

• Assist customers with the submission of claims, guiding them through required documentation and steps.
• Address customer concerns, troubleshoot issues, and work toward satisfactory resolution with empathy and professionalism.
• Respond promptly to customer inquiries through various channels, including phone, email, and chat.
• Work proactively to resolve customer issues and provide timely solutions.
• Cook up communication with customers and associates.
• Cook up the processing of customer claims, ensuring all documentation is complete and that claims are properly categorized and tracked.
• Cook up collaboration with internal teams to ensure claims are reviewed and processed within company guidelines and timelines.
• Maintain accurate and up-to-date records of claims and customer interactions within the claims management system.
• Identify patterns and recurring issues in claims processes, recommending areas for improvement to enhance the overall customer experience.
• Cook up participation in the continuous improvement of claims procedures, providing feedback on ways to improve the customer experience and streamline workflows.
• Escalate complex claims to the appropriate parties for further investigation or decision-making.

Requirements

• Bachelor’s degree in a related field or equivalent education and/or experience.
• 0-2 years’ relevant experience or equivalent education and/or experience.

Qualifications

• Applies conceptual knowledge of the theories, practices, and procedures within a discipline.
• Excellent communication, problem solving, and organizational skills.
• Able to multitask, prioritize, and manage time effectively.
• High level of integrity and discretion in handling sensitive and confidential data.
• Proficient using Microsoft Office Suite products.

Benefits

• While we’re a primarily in-office team, we thrive on flexibility and ensuring our people can balance personal and professional time.
• We’re located in a pretty great spot – check out this video to see what we mean.

Pay

• Competitive compensation package.

Schedule

• 11 am - 8 pm.