Sr Claims Coordinator (11 AM - 8 PM)

About the role

An entry-level contributor that works 11 am - 8 PM to solve customer-related problems of limited complexity and scope and performs a variety of administrative assignments to ensure a smooth and efficient claims process, providing an exceptional customer experience throughout every stage.

This role is responsible for handling customer inquiries, coordinating claims resolution, and supporting the claims team with administrative tasks.

Responsibilities

• Assist customers with the submission of claims, guiding them through required documentation and steps.
• Address customer concerns, troubleshoot issues, and work toward satisfactory resolution with empathy and professionalism.
• Respond promptly to customer inquiries through various channels, including phone, email, and chat.
• Work proactively to resolve customer issues and provide timely solutions.
• Coordinate communication with customers and associates.
• Coordinate the processing of customer claims, ensuring all documentation is complete and that claims are properly categorized and tracked.
• Collaborate with internal teams to ensure claims are reviewed and processed within company guidelines and timelines.
• Maintain accurate and up-to-date records of claims and customer interactions within the claims management system.
• Identify patterns and recurring issues in claims processes, recommending areas for improvement to enhance the overall customer experience.
• Participate in the continuous improvement of claims procedures, providing feedback on ways to improve the customer experience and streamline workflows.
• Escalate complex claims to the appropriate parties for further investigation or decision-making.
• Perform other duties as needed.

Requirements

• Bachelor’s degree in a related field or equivalent education and/or experience.
• 0-2 years’ relevant experience or equivalent education and/or experience.

Skills

• Applies conceptual knowledge of the theories, practices, and procedures within a discipline.
• Excellent communication, problem solving, and organizational skills.
• Able to multitask, prioritize, and manage time effectively.
• High level of integrity and discretion in handling sensitive and confidential data.
• Proficient using Microsoft Office Suite products.

Schedule

11 am - 8 PM

About the company

Mohawk Industries is a leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. Mohawk’s vertically integrated manufacturing and distribution processes provide competitive advantages in the production of carpet, rugs, ceramic tile, laminate, wood, stone and vinyl flooring. Our industry-leading innovation has yielded products and technologies that differentiate our brands in the marketplace and satisfy all remodeling and new construction requirements.

Our brands are among the most recognized in the industry and include American Olean, Daltile, Durkan, IVC, Karastan, Marazzi, Mohawk, Mohawk Home, Pergo, and Quick-Step. During the past decade, Mohawk has transformed its business from an American carpet manufacturer into the world’s largest flooring company with operations in Australia, Brazil, Canada, Europe, India, Malaysia, Mexico, New Zealand, Russia and the United States.