Sr. Channel Planning & Programs Manager

About the role

This role is essential for aligning Customer Experiences improvements with business strategy to drive desired behaviors and outcomes. It manages the design and implementation of Customer Experience improvements, CX performance, and channel programs. Success is measured by effective improvements in Customer Onboarding experience, Interactive Analysis, NPS, customer sentiment, operational excellence, and alignment with strategic business goals. The work impacts organizational performance by enabling clear communication and execution of initiatives across field and headquarters teams.

Responsibilities

• Develop analytics-driven sales compensation recommendations to support business initiatives and align sales behaviors with strategy
• Partner with functional groups to identify field challenges and develop national solutions and tactics
• Translate business strategy into actionable tactics and provide clear explanations to field employees
• Create communication tools to support change management and prepare field teams for program launches
• Collaborate with technical partners to ensure systematic execution and assist with system design as needed
• Present strategic insights and influence senior leadership to achieve business objectives
• Also responsible for other duties/projects as assigned by business management as needed

Requirements

High School Diploma/GED (Required). 7+ years of experience in sales operations, strategy, and/or program management (Tech industry preferred). Retail/wireless sales/service experience a plus.

Skills

• Business Analysis (Required)
• Communication (Required)
• Leadership (Required)
• Negotiation (Required)
• Program Management (Required)
• Retail Management (Required)
• Risk Management (Required)
• Sales Strategy Development (Required)
• Stakeholder Management (Required)
• Strategic Thinking (Required)
• At least 18 years of age
• Legally authorized to work in the United States

Pay

Total Target Cash Earnings Opportunity: $128,640 – $231,960 (combines base salary and annual incentive at target performance). National Base Pay Range: $107,200 – $193,300. Actual earnings may be higher or lower depending on individual performance