Sr Casualty Adj

Location: New Orleans, LA (Preferred) | Baton Rouge, Shreveport, LA | Biloxi, Ridgeland, MS | Little Rock, AR. Hybrid work setup – work from home and field driving role.

Responsibilities

• Examines claims forms, policies and endorsements, client instructions, and other records to determine coverages.
• Conducts on-site investigations of claims by interviewing claimants and witnesses, obtaining official reports, inspecting physical damage, and comparing claim information with evidence.
• Sets loss reserves.
• Prepares reports by collecting and summarizing information required by client, local, state, and federal government, and by Crawford.
• Settles claims by determining insurance carrier's liability, client's instructions, and authority levels; obtaining demands and making offers to claimants; issuing settlement checks; making filings with regulatory agencies; disposing of salvage; pursuing subrogation when appropriate.
• Controls claims costs.
• Recommends litigation when appropriate.
• Presents evidence at legal proceedings, producing reports and other documents as evidence.
• Maintains expected caseload.
• Maintains company reputation and integrity of insurance products by complying with federal and state regulations and service standards.
• Maintains professional and technical knowledge through continuing education.
• Makes sales calls by calling on local businesses to solicit new business or maintain existing clients.
• May assist and mentor junior adjusters with claims handling.
• Upholds the Crawford Code of Business Conduct at all times.
• Participates in special projects or performs duties in other areas as requested.

Requirements

• 2+ years of Casualty Adjuster experience.
• Strong investigation, liability analysis, and negotiation skills.
• Ability to manage claims independently and conduct field inspections.
• Excellent communication and customer service abilities.
• College degree or equivalent combination of education and experience.
• Previous experience as a claims adjuster or completion of Crawford-specified adjuster training if no experience.
• Extensive, substantive experience as a Claims Adjuster; preferred minimum of 4 years prior claims experience.
• Strong verbal and written communication skills.
• Strong attention to detail.
• Strong analytical and mathematical ability.
• Must be licensed as required by state and local jurisdictions.
• Outside adjusters must have a valid driver's license.
• Must complete continuing education requirements as outlined by Crawford Educational Services.
• Variable schedule including on-call may be required; may need to work beyond normal business hours depending on caseload.
• Travel may be required during or outside of normal business hours when necessary.

Benefits

• Competitive base pay with a defined pay range/salary based on experience, education, market rates, and other factors.
• Bonus/Incentive Pay and other performance-based rewards, if applicable.
• Comprehensive benefits package including:
  • Medical, Dental, and Vision Plans
  • Prescription Drugs coverage
  • HSA, HRA, and FSA Accounts
  • Paid Holidays, Vacation, and Sick Leave
  • 401(k) Retirement Plan
  • Tuition Assistance
  • Paid Parental Leave
  • Supplemental Health Benefits
• Additional benefits at no cost:
  • Enhanced Mental Health Support
  • Virtual Physical Therapy
  • Caregiving Services
  • Life Assistance Program
• Training programs promoting continuous learning and career progression.
• Sustainability programs supporting community engagement.
• Culture of respect, collaboration, entrepreneurial spirit, and inclusion.

About Us

At Crawford, we believe a claim is more than a number—it’s a person, a child, a friend. By helping to restore their lives, we restore our community—one claim at a time. Employees at Crawford are empowered to grow, emboldened to act, and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re a global team hailing from over 70 countries and speaking dozens of languages, reflecting the communities we serve. Though our reach is vast, we operate as One Crawford: united in purpose, vision, and values.

Learn more at www.crawco.com.