Sr Business Systems Analyst (On Site)

Major Responsibilities & Duties

• Reviews, analyzes and evaluates business systems and user needs.
• Analyze and model existing business processes and workflows, identifying areas for optimization and enhancement.
• Liaises between end-users and vendors and Information Technology personnel.
• Act as a bridge between business stakeholders and the Agile development team, assisting in defining user stories, acceptance criteria, and ensuring requirements alignment with Agile principles.
• Work closely with the development team to translate business needs into user stories, acceptance criteria, and sprint objectives for modernizing applications.
• Collaborate with the Agile team to refine user stories, breaking requirements into actionable development sprint tasks.
• Consults with department managers and staff to determine operational objectives by understanding business functions, gathering information, evaluating output requirements and promoting operating efficiency.
• Communicates and understands technical information related to existing and upcoming systems.
• Develops supporting documentation outlining requirements, business use cases, risks, recommendations, system design and testing plans.
• Monitors system and business operations and anticipates future needs and plans accordingly to meet those needs and documents costs.
• Understands business issues and data challenges.
• Coordinates implementation of new systems; confers with appropriate managers and staff to resolve issues.
• Provides training and support to end-users.
• Provides reports for departmental data requests.
• Champions policy creation or revision.
• Recommends and facilitates new workflows, forms or processes to increase performance or streamline a manual process.
• Develops reusable analyst procedures, methods or standards.
• Provides project and team leadership through broad knowledge of the business and its operations to aid in making decisions that follow the strategic direction of the department and organization.

Knowledge, Skills, and Abilities

• Strong experience with personal computers and Microsoft products.
• Strong understanding of user experience principles.
• Knowledge of software or web development and web browsers.
• Proficient in gathering requirements for web applications built with cloud-based platforms, responsive design, and APIs.
• Ability to communicate in an articulate, professional manner while maintaining necessary degree of confidentiality.
• High level of professionalism and interpersonal skills.
• Excellent critical thinking, analytical, and problem-solving skills.
• Ability to work independently in a collaborative environment, meet deadlines, and multi-task while maintaining quality standards.
• Ability to translate complex data into understandable conclusions and recommendations.
• Ability to continually increase technical competency of self and others through education and research with their field.
• Ability to prioritize based on organizational needs and to shift priorities on short notice.

Required Qualifications

• Bachelor’s degree or equivalent combination of education and experience required.
• Minimum of 5 years of experience including system analysis required.
• Minimum of 5 years of experience gathering requirements, prioritizing, documenting and developing plans required.
• On-call work to provide additional support and may require work to be performed outside of traditional business hours including early mornings, nights, weekends, and holidays required.

Prior Experience

• Prior experience working with Microsoft Dynamics 365 Customer Relationship Management preferred.

Other Duties

• This job description incorporates the essential functions and duties required for this position. However, other duties may be required and assigned at times and as determined by a supervisor in order to meet the needs of the organization.

About Boys Town

Boys Town has been changing the way America cares for children and families since 1917. With over a century of service, our employees have helped us grow from a small boardinghouse in downtown Omaha, Nebraska, into one of the largest national child and family care organizations in the country. With the addition of Boys Town National Research Hospital in 1977, our services branched out into the health care and research fields, offering even more career opportunities to those looking to make a real difference. Our employees are our #1 supporters when it comes to achieving Boys Town's mission, which is why we are proud of their commitment to making the world a better place for children, families, patients, and communities.

Working at Boys Town

• Position is relatively sedentary in a normal office administrative environment involving minimum exposure to physical risks.
• Will use office equipment such as a computer/laptop, monitor, keyboard, and a general workstation set-up.
• Care and respect for others is more than a commitment at Boys Town – it is the foundation of who we are and what we do.
• At Boys Town, we cultivate a culture of belonging for all employees that respects their individual strengths, views, and experiences.
• We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results.

Physical Requirements, Equipment Usage, Work Environment

Position is relatively sedentary in a normal office administrative environment involving minimum exposure to physical risks. Will use office equipment such as a computer/laptop, monitor, keyboard, and a general workstation set-up. Care and respect for others is more than a commitment at Boys Town – it is the foundation of who we are and what we do.

EEO Statement

Boys Town is an equal employment opportunity employer and participates in the E-Verify program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and/or expression, national origin, age, disability, or veteran status.