Sr Business Systems Analyst

Job Description

As a Sr. Business Systems Analyst on the , they will play an integral role in supporting the applications. These applications are used across the entire Client System and the Board of the Governors to conduct regulatory and monetary policy.

Qualifications

• Play an integral role in supporting the applications used across the entire Client System and the Board of the Governors to conduct regulatory and monetary policy.
• Satisfy our clients' (Board of Governors two delegated functions - Statistics and Reserves) business objectives through excellent customer service and technical analysis.
• Must have proficiency in both on-premises and cloud-based application architectures (AWS).
• Must have intermediate to expert level query writing experience (Oracle, SQL Server, Redshift).
• Must have production support (Level 1 and 2) experience.
• Must have experience with shift work (after-hours and weekends) and on-call rotations.
• Must have strong written and verbal communication skills and an ability to interact professionally and influence all levels of staff, leadership and a diverse group of customers.
• Must be able to take on a shift on rotational basis during business hours between 4:00 am PT to 6:00pm PT or after-hours from 6:00pm PT to 4:00am PT / weekly.

Responsibilities

• Employ your analytical skills and customer service abilities to troubleshoot application and infrastructure issues, devising solutions, and providing guidance to STAR's system-wide user base in a 24x7 help desk environment.
• Support and enhance day-to-day STAR operational services through: Application of technical expertise in resolving reported incidents or issues; Analyzing complex business problems and performing related in-depth research; Working with cross-functional teams to address business or system issues; Using technical expertise to identify, evaluate, and develop processes, and procedures that enhance the team's ability to support the customers in a pro-active and efficient manner; Producing training and technical documentation for existing and enhanced STAR business processes and applications; Actively participate in testing activities of the STAR suite of applications, monitor systems and perform system health checks on as needed basis.
• Develop a good understanding of the STAR business and inter-dependent systems.

Benefits

• We offer a comprehensive benefits package designed to support the health, well-being, and financial security of our employees and their families.
• Eligible employees may receive: Health Insurance: Medical, dental, and vision coverage; Retirement Plans: Participation in a company-sponsored retirement savings plan; Legal Service Plans - Offering access to attorneys for legal advice and representation.