Sr. Business Systems Analyst (Library Services)

Job Description

Ingram Content Group (ICG) is searching for a Sr. Business Systems Analyst to join their team in La Vergne. The ideal candidate will provide strategic business analysis to key stakeholders and customers, work closely with business units to gain in-depth understanding of business strategy, processes, services, and the context in which the business operates. This Sr Business Analyst will bridge traditional library cataloging expertise with modern technology, ensuring that metadata quality, system design, automation, and user experience evolve in step with emerging library technologies and AI-driven capabilities.

Key Responsibilities

• Analyzes and evaluates existing or proposed business systems and processes to identify and implement improvements and opportunities for library cataloging and processing systems.
• Define metadata quality standards and ensure consistency across cataloging workflows.
• Support migration to modern .NET and API platforms.
• Translate business requirements into technical requirements including scope definition, detail and process flows for use by the development team ensuring critical business rules and billing logic are preserved.
• Create user stories/uses cases, process & data flows and scenarios to clearly communicate a set of functional requirements.
• Write functional specifications using a variety of tools including word processing, spreadsheets, and drawings.
• Collaborate closely with developers to implement requirements.
• Assist with developing QA test plans for accuracy and completeness.
• Assist in QA testing as needed, ensuring that the business requirements defined in the analysis phase are met by the new or changed information system.

Required Qualifications

• Bachelor’s Degree in Business or Computer Science OR 4 years Analyst experience (Business, Systems, Process or Technical)
• 6 years work experience in developing business requirements and processes

Preferred Qualifications

• Experience working with modernizing software applications.
• Ability to work in multiple databases and platforms.
• Experience with customer feature implementation.
• Order Management or fulfilment experience is a plus.

Hiring Salary Range

The hiring salary range for this position is $84,895k - $107,643k. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to: the applicant’s education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data.

Additional Information

• Perks/Benefits:
• - A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
• - 15 vacation days & 12 sick days accrued annually and 3 personal days
• - 401K match, Life and AD&D, Employee Assistance programs, Group Legal, & more
• - Wellness program with access to onsite gym and basketball court for associates
• - Encouraged continued education with our tuition reimbursement program
• - Financial and in-kind opportunities to engage with non-profits in your community
• - Company match program for United Way donations
• - Volunteer opportunities and in-kind drives for non-profits throughout the year
• - Take breaks or brainstorm in our game room with ping pong & foosball
• - Casual Dress Code & Flexible Schedules (per team)

About the Role

This position requires 4 days in the office, candidates must be in or willing to relocate to the Nashville, TN region.

Qualifications

• Must have a Bachelor’s Degree in Business or Computer Science OR 4 years Analyst experience (Business, Systems, Process or Technical)
• Must have 6 years work experience in developing business requirements and processes
• Preferred qualifications include experience working with modernizing software applications, ability to work in multiple databases and platforms, experience with customer feature implementation, and order management or fulfillment experience.

Benefits

• A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
• 15 vacation days & 12 sick days accrued annually and 3 personal days
• 401K match, Life and AD&D, Employee Assistance programs, Group Legal, & more
• Wellness program with access to onsite gym and basketball court for associates
• Encouraged continued education with our tuition reimbursement program
• Financial and in-kind opportunities to engage with non-profits in your community
• Company match program for United Way donations
• Volunteer opportunities and in-kind drives for non-profits throughout the year
• Take breaks or brainstorm in our game room with ping pong & foosball
• Casual Dress Code & Flexible Schedules (per team)