Sr. Business Systems Analyst

What You Will Do

Proactively build relationships with DEPCOM stakeholders with the goal of seeking to understand and anticipate business IT needs in line with the business goals and vision.

Prioritize, manage and execute against a focused backlog to deliver highest value initiatives in a timely manner.

Effectively gather and document detailed business requirements to determine the scope of effort to solution and develop functional specifications.

Conduct process mapping, gap analysis and impact assessments to identify opportunities for improvement or innovation.

Work cross functionally within DEPCOM and the KES IT Capability to seek alternative viewpoints on identified issues in the business such as process gaps, and technology pain points.

Partner with stakeholders and team members to facilitate sprint planning, backlog refinement and team retrospectives.

Ensure IT systems and applications comply with internal policies, standards and regulatory requirements.

Represent an IT POV when analyzing alternative solutions for business problems and the potential barriers / risks / consequences they could impose on the business and the enterprise architecture associated.

Communicate effectively with stakeholders to ensure intentional communication and alignment throughout project phases.

Assist in the change control processes and maintain thorough documentation of system updates, upgrades, retirements and implementation.

Monitor system and application adoption and conduct user feedback to inform iterative improvements with the goal of optimizing / simplifying the overall business tech stack.

Stay current on technologies and best practices, ensuring that we are leveraging the best knowledge to achieve success.

In this role, you may have the opportunity to travel up to 10% of the time, depending on project needs and available opportunities.

Requirements

• Understanding of software implementation and / or development regarding design, configuration, testing and implementation
• Experience understanding and diagraming complex business processes and gathering functional requirements to identify practical, implementable improvements
• Experience building trusted relationships with key business stakeholders to understand their needs and translate them into detailed requirements and / or functional specifications
• Experience driving and achieving improvement opportunities focusing on root cause analysis to enable self-serve, automation, eliminating old process and technologies, and continuous optimization of our long-term valued systems
• Experience working with software vendors or software development to solve business needs