Sr. Business Support Specialist (IT)

About the role

This role will lead work at the intersection of data, AI-enabled capabilities, and scalable technology delivery. You will work across engineering, product, operations, and business stakeholders to translate complex requirements into practical technology solutions. The position offers the opportunity to influence architecture, execution quality, and the technology capabilities that enable long-term growth within a mission-driven environment.

Responsibilities

• Lead major enterprise projects focusing on operational efficiency and effectiveness
• Conduct comprehensive process analysis to identify and define workflow improvements
• Utilize operational data for strategic planning and decision-making
• Manage IT operational tasks with an emphasis on procurement and asset control
• Analyze data metrics to enhance performance and service delivery
• Facilitate collaboration across teams to eliminate inefficiencies and improve customer experiences
• Develop and maintain operational reporting systems for continuous improvement

Qualifications

• 5-7 years of experience in operational analysis and process improvement
• Strong background in project management for medium to large-scale initiatives
• Proven ability to analyze and optimize IT workflows for efficiency
• Experience in cross-functional collaboration and stakeholder engagement
• Knowledge of AI-driven solutions in IT environments
• Strong communication skills for conveying complex information effectively

Benefits

• Remote work flexibility
• Opportunities for professional development and training
• Collaborative work environment focused on mission-driven outcomes
• Supportive of faith-based practices within the workplace
• Comprehensive health and wellness programs