Sr. Business Operations Professional

Key Responsibilities

• Manage operational rhythms, OKRs, executive planning and offsites, strategic initiatives and performance excellence across the CTO organization.
• Manage core business processes.
• Support the preparation of briefing materials, dashboards, and executive updates for internal and external stakeholders.
• Support organizational health initiatives, onboarding, and team development efforts.
• Analyze operational data to identify trends, risks, and opportunities for improvement.

Additional Responsibilities

• Absorb and run complex operational workstreams on behalf of the Chief of Staff, creating the bandwidth for them to stay focused on executive-level strategy, stakeholder management, and CTO facing priorities.
• Scale the Chief of Staff function by taking ownership of recurring, high-volume operational processes, such as cross-functional coordination (e.g media/comms/real estate) to ensure predictability and consistency.
• Act as the operational integrator, translating strategic direction from the CoS into executable workflows, managing interdependencies, and removing blockers before they require senior escalation.
• Drive disciplined operational execution across CTO pillars, overseeing delivery plans so that the CoS can focus on higher-order decision-making rather than operational follow-through.
• Provide a reliable second line of leadership, stepping into meetings, reviews, and decision forums on behalf of the CoS to maintain momentum and continuity across operational work at scale.

Basic Requirements

• Bachelor’s degree in business administration, operations management, or a related field.
• 8+ years of experience in Business Operations, Chief of Staff, Program Management, or similar senior strategic operational roles.

Preferred Requirements

• MBA with a background in technology or innovation-driven environments preferred.
• Appreciation for balancing speed with strategic thinking, and a strong desire to be part of a high-performing, purpose-driven team.
• Experience working with senior executives and cross-functional teams.
• Excellent communication and stakeholder management abilities.
• Strong organizational and analytical skills with attention to detail.