Sr. Business Operations & Network Optimization Manager

This is a Fully Remote Job About Our Client:The organization operates in the behavioral health industry, focusing on delivering high-quality and accessible care. It addresses challenges in care affordability and access by offering evidence-based therapy services through in-person and virtual clinics across multiple states. The program collaborates with payers to make care more affordable via insurance and aims to build a sustainable system emphasizing equity, affordability, and effectiveness. About the Opportunity:The SR. BUSINESS OPERATIONS & NETWORK OPTIMIZATION MANAGER leads analytical and strategic efforts to optimize the provider network. This role focuses on aligning provider supply with client demand, improving provider utilization and retention, and evaluating network growth investments to enhance access and performance. The position serves as a strategic partner across multiple departments, translating complex data into actionable insights and supporting cross-functional execution to drive measurable impact. Responsibilities:Assess and monitor provider supply versus client demand by market, specialty, payer panel, and care modality.Set data-driven hiring targets and market priorities for Talent Acquisition and Clinical Operations.Analyze provider capacity, access gaps, and related operational and financial impacts.Develop models projecting provider capacity needs based on utilization and market trends.Recommend network expansion, contraction, or panel participation strategies to improve access and performance.Collaborate with Clinical Operations to enhance provider utilization, retention, engagement, and performance.Lead provider segmentation and translate provider insights into targeted actions.Monitor key provider and network KPIs, identify root causes, and recommend improvements.Identify product and operational levers to improve provider discovery and utilization.Lead initiatives from analysis through implementation ensuring clear ownership and sustained outcomes.Build reporting, dashboards, and regular reviews on provider metrics and network performance.Prepare executive and board-level materials clarifying trends and recommended actions.Provide insights informing product priorities and respond promptly to analysis requests.Support strategic planning and due diligence related to the provider network and clinical operations. Requirements:7+ years in management consulting, business operations, strategy and operations, analytics, or related fields.Experience structuring ambiguous problems, analyzing complex data, and delivering practical, measurable recommendations.Strong quantitative and financial skills, including advanced modeling and performance analysis.Proven ability to lead cross-functional initiatives and influence without direct authority.Excellent organization and ability to manage multiple priorities in a dynamic environment.Effective written and verbal communication skills, including executive presentations.High initiative, curiosity, and ability to balance strategy with hands-on execution. Pay Range and Compensation Package:The pay range and compensation package for this role will be determined based on the candidate's experience, skills, and other relevant factors. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.