Sr. Business Operations Manager, Prime Video
About the role
Prime Video is seeking an experienced and results-driven Sr. Business Operations Manager to join our team. In this role, you will be a key partner across the organization, driving operational excellence and strategic initiatives that scale Prime Video's business. You will own critical mechanisms, lead go to market planning and execution for high priority business initiatives, and deliver cross-functional programs that directly impact the customer experience and business outcomes. The ideal candidate is a builder who thrives in ambiguity, combines strong analytical acumen with exceptional program management skills, and has a track record of delivering results in fast-paced, high-growth environments. You will work at the intersection of content, product, marketing, and finance to ensure Prime Video operates with rigor, speed, and a relentless focus on customers. Prime Video is a first-stop entertainment destination offering customers a vast collection of premium programming across thousands of devices, including critically-acclaimed originals such as The Lord of the Rings: The Rings of Power, The Summer I Turned Pretty and Jack Ryan, live sports like Thursday Night Football, and add‑on subscriptions such as Max and Paramount+.
Responsibilities
- Drive end-to-end business planning processes including annual and quarterly operational planning, goal-setting, and business reviews
- Design, build, and maintain executive reporting mechanisms to surface actionable insights for leadership
- Lead cross-functional programs and initiatives that improve operational efficiency, reduce costs, and accelerate time-to-market for strategic priorities
- Partner closely with Finance, Product, Content, Marketing, and Technology teams to align priorities, remove blockers, and drive execution against shared goals
- Build, document, and continuously improve repeatable mechanisms (e.g., WBRs, MBRs, QBRs) that drive accountability and transparency across the organization
- Manage complex stakeholder relationships across multiple levels of the organization; communicate clearly and influence without authority
- Develop and maintain SOPs, playbooks, and process documentation to ensure operational continuity and institutional knowledge
- Drive post-launch retrospectives and lessons-learned processes; translate findings into process improvements and preventive mechanisms
Requirements
- 6+ years of Business strategy or Non-Tech Program Management experience
- Bachelor's degree in a relevant field or equivalent work experience
- Experience leading cross-functional projects and managing large, complicated programs
- Strong verbal and written communication skills
- Experience working with and influencing senior level stakeholders
- Experience in the entertainment industry
- Experience building and owning