Sr Business Excellence Partner

Responsibilities

• Identify recurring operational inefficiencies by working with business leaders and frontline teams, then convert findings into clear problem definitions, root-cause assessments, and estimated business impact.
• Evaluate opportunities using performance measures such as turnaround time, cost, accuracy, capacity, compliance, and customer experience to support informed prioritization decisions.
• Develop and maintain an improvement roadmap for assigned functions, ensuring initiatives are aligned with business objectives and practical execution plans.
• Redesign processes, decision flows, handoffs, and team routines to improve consistency, reduce manual effort, and strengthen service delivery.
• Collaborate with Analytics, IT, Product, and operations partners to define business needs and support solution design through documentation, process mapping, testing, and rollout preparation.
• Pilot proposed changes, gather stakeholder feedback, and monitor performance results to confirm effectiveness before broader implementation.
• Take ownership of outcome delivery by setting baselines, establishing success metrics, and tracking results after launch to verify sustained value.
• Communicate project status, risks, decisions, and realized benefits to stakeholders while supporting long-term adoption of new ways of working.
• Lead working sessions, process reviews, and continuous improvement events that encourage teams to solve problems collaboratively and build operational discipline.
• Use data, dashboards, and analytical insights to uncover trends, measure performance, and support automation or workflow enhancement opportunities.

Requirements

• Bachelor’s degree in Industrial Engineering, Supply Chain, Operations, or a related discipline; an advanced degree is preferred.
• At least 7 years of experience in process improvement, operational transformation, or business optimization within complex service or transaction-driven environments.
• Leverage Lean Six Sigma Black Belt certification with demonstrated experience leading Kaizen or similar continuous improvement workshops.
• Strong capability in business analysis, gap assessment, workflow redesign, and structured problem-solving in cross-functional settings.
• Advanced proficiency with Microsoft Office, Visio, and project planning tools such as Microsoft Project, Smartsheet, or comparable platforms.
• Experience working with enterprise applications such as Salesforce, ServiceNow, or similar systems is advantageous.
• Experience interpreting data and performance trends using reporting or analytics tools such as Power BI, Alteryx, or related platforms.
• Strong communication and stakeholder management skills with the ability to influence decisions and drive adoption across multiple teams.

Qualifications

• Ability to interpret data and performance trends using reporting or analytics tools such as Power BI, Alteryx, or related platforms.

Skills

• Business Analysis
• Gap Assessment
• Workflow Redesign
• Structured Problem-Solving
• Data Interpretation
• Stakeholder Management

Benefits

• Medical
• Dental
• Vision
• FSA
• 401K
• PTO
• and many other voluntary options

Pay

Compensation Range: $120k-160k + 15% bonus potential

Schedule

Location: Schaumburg, hybrid (3 days onsite, Wednesday in office is required)