Sr. Business Director, Customer Data Strategy

As a strategic leader within the Customer Data team, you will own the end-to-end development of a high-visibility data product strategy designed to sharpen insights, refine segmentation, and personalize decision-making at the individual customer level. You will focus on developing and tracking key metrics that will drive customer value, enabling better marketing and servicing decisions for our customers.

Responsibilities

• Develop business strategies that drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory demands
• Manage and develop multiple analysts, coaching and mentoring associates to develop and retain talent
• Develop and implement new product and pricing strategies for various lending products; lead product-level data modeling and analytics
• Lead direct-to-consumer marketing efforts for select products, and strategic intent for products distributed through the retail channel
• Build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts
• Drive step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis
• Manage and sequence delivery of business intent, build business requirements, and execute against the product strategy; oversee multiple projects and programs concurrently
• Work closely with colleagues across Capital One including IT, Sales, Operations, and Finance to drive improvement in quality, volume, service, and profitability

Requirements

• Bachelor’s Degree
• At least 5 years of experience performing quantitative analysis
• At least 5 years of experience performing qualitative analysis
• At least 3 years of experience performing people management
• At least 3 years of experience performing project management

Preferred Qualifications

• Master’s Degree
• 5+ years of experience in people management
• 3+ years of experience in product development
• 3+ years of experience in financial modeling
• 3+ years of experience in economic forecasting
• Previous consulting experience

Skills

• Strategic and analytic orientation with a proven track record of decision-making and problem-solving based on analytics
• Strong business judgment, leadership, and integrity with a tenacious, aggressive, yet responsible approach to business
• Solid people leadership experience, fostering innovation, driving critical decisions, and holding business partners accountable
• Strong executive communication skills, including impeccable written and oral communication, strategic influencing, and negotiation
• Clear results orientation with an intense focus on achieving both short- and long-term goals in an uncertain and fluid environment
• Ability to thrive in a fast-paced, entrepreneurial, and dynamic environment

Pay

The minimum and maximum full-time annual salaries for this role are listed below, by location. Salaries for part-time roles will be prorated based on the agreed-upon number of hours to be regularly worked.

• McLean, VA: $269,600 - $307,700
• Richmond, VA: $245,100 - $279,800
• New York, NY: $294,100 - $335,700

Candidates hired to work in other locations will be subject to the pay range associated with that location. This role is also eligible to earn performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI).

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Eligibility varies based on full- or part-time status, exempt or non-exempt status, and management level.