Sr. Business Director, Customer Data Strategy
About the Role
As a strategic leader within the Customer Data team, you will own the end-to-end development of a high-visibility data product strategy designed to sharpen insights, refine segmentation, and personalize decision-making at the individual customer level. You will focus on developing and tracking key metrics that will drive customer value, enabling better marketing and servicing decisions for our customers.
Responsibilities
- Develop business strategies that drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory demands.
- Manage and develop multiple analysts, coaching and mentoring associates to develop and retain talent.
- Develop and implement new product and pricing strategies for various lending products; lead product-level data modeling and analytics.
- Lead direct-to-consumer marketing efforts for select products and strategic intent for products distributed through the retail channel. Build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts.
- Drive step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis.
- Manage and sequence delivery of business intent, build business requirements, and execute against the product strategy. Oversee multiple projects and programs concurrently.
- Work closely with colleagues across Capital One, including IT, Sales, Operations, and Finance, to drive improvement in quality, volume, service, and profitability.
Qualifications
Basic Qualifications
- Bachelor’s Degree
- At least 5 years of experience performing quantitative analysis
- At least 5 years of experience performing qualitative analysis
- At least 3 years of experience performing people management
- At least 3 years of experience performing project management
Preferred Qualifications
- Master’s Degree
- 5+ years of experience in people management
- 3+ years of experience in product development
- 3+ years of experience in financial modeling
- 3+ years of experience in economic forecasting
- Previous consulting experience
Skills
- Proven track record of decision-making and problem-solving based on analytics, complemented by strong quantitative orientation.
- Strong business judgment, leadership, and integrity with a tenacious, aggressive, yet responsible approach to business.
- Ability to build and leverage high-performing teams, foster innovation, drive critical decisions, and hold business partners accountable.
- Impeccable written and oral communication credentials, strategic influencing skills, and ability to drive agreement through intellect and negotiation.
- Intense focus on achieving both short and long-term goals, with the ability to execute in an uncertain and fluid environment.
- Successful track record of thriving in fast-paced, entrepreneurial, and dynamic environments.
Pay
The minimum and maximum full-time annual salaries for this role are listed below, by location:
- McLean, VA: $269,600 - $307,700
- Richmond, VA: $245,100 - $279,800
- New York, NY: $294,100 - $335,700
Candidates hired to work in other locations will be subject to the pay range associated with that location. This role is also eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI).
Benefits
Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.