Sr. Business Control Specialist

About the role

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We drive Responsible Growth and deliver for our clients, teammates, communities, and shareholders every day. This role is responsible for driving and executing on internal control discipline and operational excellence within Global Payments Solutions. You will provide analytical and administrative support for Line of Business/Control Function (LOB/CF) specific processes and tools to drive adherence to enterprise-wide standards.

Responsibilities

• Oversee the design and effectiveness of the risk and control environment to support Global Payments Solutions and ensure adherence to enterprise-wide standards.
• Support the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation.
• Implement optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts.
• Conduct and coordinate quality inspection reviews to enhance employee performance and control effectiveness.
• Perform QA activities including executing on controls, managing cases, and reporting results.
• Execute initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success.
• Support the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews, and evaluate data and information relevant to inspection metrics to support governance activities for dashboard reporting.

Requirements

• 2-3 years of experience in a similar role or function.
• Detail-oriented individual with strong analytical and problem-solving skills.
• Strong verbal and written communication skills.
• Ability to prioritize and execute assigned tasks across global and cross-functional teams.
• Self-motivated, innovative, and decisive thinking.
• Strong organizational skills.
• Ability to collaborate across multiple organizations and teams to execute effectively and efficiently.
• Strong risk mindset with background in identifying, measuring, and mitigating risk.

Qualifications

Desired Qualifications:

• 5+ years of experience in Controls Management, Issue Management, Monitoring, Surveillance and Testing, Quality Assurance, or Risk Management.

Skills

• Controls Management
• Issue Management
• Monitoring, Surveillance, and Testing
• Quality Assurance
• Risk Management
• Analytical Thinking
• Attention to Detail
• Critical Thinking
• Problem Solving
• Written Communications
• Decision Making
• Innovative Thinking
• Prioritization
• Recording/Organizing Information
• Research

Schedule

1st shift (United States of America), 40 hours per week.