Sr. Business Controls Manager

About the role

This position is responsible for conducting risk assessments, documenting operational processes and controls, analyzing available data, supporting issue remediation, change leadership, and providing operational support for assigned functional areas.

Responsibilities

• Conducting risk assessments and documenting operational processes and controls
• Analyzing available data and supporting issue remediation
• Defining recommended processes and control environment enhancements in partnership with assigned business units
• Partnership with key stakeholders to identify, define, and implement process optimization best practices within the organization
• Supporting the administration functions for issue management by gathering and organizing relevant information to control gap issues and mitigation plans
• Addressing identified issues through collaboration and partnership with senior leadership to prioritize the issue(s), determine a root cause, size the impacted population, define a remediation plan, monitor timelines, and work within the governance framework to ensure the remediation plan is executed in a timely manner

Requirements

• Bachelor’s degree in related field (or equivalent combination of work experience and High School diploma/GED)
• MBA preferred
• Training in Project Management and/or Six Sigma methodologies preferred
• Experience in the financial services or mortgage industry, preferred
• 5 + years’ experience in Business Controls, Operational Risk, Change Leadership
• 5 + years’ implementing transformative initiatives
• 3 + years’ experience in a control/ compliance function
• 3 + years’ experience in issues leadership
• In-depth knowledge of CFPB examination expectations for financial institutions preferred
• In depth knowledge with mortgage industry regulations including CFPB, UDAP, RESPA, and TILA
• In-depth practical knowledge of internal preventative and detective controls, risk assessments and compliance processes, and applicable risk-based techniques for implementation of effective regulatory, compliance and legal requirements and compliance processes
• Prior demonstrated experience in reading and understanding regulatory content, and performing impact and control suitability analysis to identify potential gaps in the operation or its vendors
• Knowledge of process improvement and project management methodologies, preferred
• Strong Microsoft Office skills, particularly in using Visio or related products to develop process flows, Excel to compile and analyze data, and PowerPoint to develop presentations
• Strong verbal and written communication skills
• Strong listening skills with the ability to facilitate meetings and effectively lead discussions
• Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization
• In-depth analytical skills
• Strong problem-solving abilities
• Strong decision-making abilities coupled with sound judgment
• Strong organizational and time management skills
• Demonstrated experience working in a fast-paced work environment
• Strong attention to detail
• Flexible, open to change, able to learn new things quickly; ability to adapt quickly to feedback
• Self-directed; able to work independently
• Collaborative; team-oriented; able to work effectively with others
• Compliance/quality orientation
• Comfortable working with ambiguity and uncertainty

Qualifications

• Training in Project Management and/or Six Sigma methodologies preferred
• Experience in the financial services or mortgage industry, preferred
• 5 + years’ experience in Business Controls, Operational Risk, Change Leadership
• 5 + years’ implementing transformative initiatives
• 3 + years’ experience in a control/ compliance function
• 3 + years’ experience in issues leadership
• In-depth knowledge of CFPB examination expectations for financial institutions preferred
• In depth knowledge with mortgage industry regulations including CFPB, UDAP, RESPA, and TILA
• In-depth practical knowledge of internal preventative and detective controls, risk assessments and compliance processes, and applicable risk-based techniques for implementation of effective regulatory, compliance and legal requirements and compliance processes
• Prior demonstrated experience in reading and understanding regulatory content, and performing impact and control suitability analysis to identify potential gaps in the operation or its vendors
• Knowledge of process improvement and project management methodologies, preferred
• Strong Microsoft Office skills, particularly in using Visio or related products to develop process flows, Excel to compile and analyze data, and PowerPoint to develop presentations
• Strong verbal and written communication skills
• Strong listening skills with the ability to facilitate meetings and effectively lead discussions
• Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization
• In-depth analytical skills
• Strong problem-solving abilities
• Strong decision-making abilities coupled with sound judgment
• Strong organizational and time management skills
• Demonstrated experience working in a fast-paced work environment
• Strong attention to detail
• Flexible, open to change, able to learn new things quickly; ability to adapt quickly to feedback
• Self-directed; able to work independently
• Collaborative; team-oriented; able to work effectively with others
• Compliance/quality orientation
• Comfortable working with ambiguity and uncertainty

Skills

• Project Management
• Quality Control
• Internal Audit
• Regulatory Compliance
• Process Improvement
• Change Leadership
• Issue Management
• Financial Services
• Mortgage Industry Regulations
• Control Environment Enhancements
• Operational Risk
• Business Controls
• Operational Support
• Operational Processes and Controls
• Data Analysis
• Remediation Plan Development
• Root Cause Analysis
• Population Size Determination
• Timelines Monitoring
• Governance Framework Implementation
• QA/QC/IA Issue Resolution
• External Audit/Exam Issue Management
• Self-Identified Issue Identification
• Senior Leadership Collaboration
• Impact and Control Suitability Analysis
• Regulatory Examination Expectations
• CFPB Examination Expectations
• UDAP, RESPA, TILA Knowledge
• Internal Preventative and Detective Controls
• Risk Assessments
• Compliance Processes
• Effective Regulatory, Compliance and Legal Requirements
• Process Optimization Best Practices
• Transformative Initiatives
• Control Gaps Identification
• Improvement Opportunities Identification
• Process Flows Development
• Data Compilation and Analysis
• Presentation Development
• Meeting Facilitation
• Relationship Building
• Problem Solving
• Decision Making
• Organizational and Time Management
• Fast-Paced Work Environments
• Attention to Detail
• Change Adaptability
• Teamwork
• Compliance Orientation
• Ambiguity Handling
• Uncertainty Management

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Company Paid Life Insurance
• Disability Insurance
• Pet Insurance
• 401(k) Program with Employer Matching
• 3 Weeks Paid Time Off (PTO)
• Paid Holidays
• Wellness Initiatives
• Employee Assistance Program
• Hybrid Work Schedule with Remote Flex Days

Pay

The hiring range for this position is between $95,000.00-$100,000.00 annually

Schedule

N/A