Sr. Business Controls Manager

About the role

This position is responsible for conducting risk assessments, documenting operational processes and controls, analyzing available data, supporting issue remediation, change leadership, and providing operational support for assigned functional areas.

Responsibilities

• Conduct risk assessments and document operational processes and controls
• Analyze available data and support issue remediation
• Support change leadership and provide operational support for assigned functional areas
• Identify areas of risk outside of tolerance, existing control gaps, or improvement opportunities
• Define recommended processes and control environment enhancements in partnership with assigned business units
• Partner with key stakeholders to identify, define, and implement process optimization best practices within the organization
• Support the administration functions for issue management by gathering and organizing relevant information to control gap issues and mitigation plans
• Address identified issues through collaboration and partnership with senior leadership to prioritize the issue(s), determine a root cause, size the impacted population, define a remediation plan, monitor timelines, and work within the governance framework to ensure the remediation plan is executed in a timely manner

Requirements

• Bachelor’s degree in related field (or equivalent combination of work experience and High School diploma/GED)
• MBA preferred
• Training in Project Management and/or Six Sigma methodologies preferred
• Experience in the financial services or mortgage industry, preferred
• 5 + years’ experience in Business Controls, Operational Risk, Change Leadership
• 5 + years’ implementing transformative initiatives
• 3 + years’ experience in a control/ compliance function
• 3 + years’ experience in issues leadership
• In-depth knowledge of CFPB examination expectations for financial institutions preferred
• In depth knowledge with mortgage industry regulations including CFPB, UDAP, RESPA, and TILA
• In-depth practical knowledge of internal preventative and detective controls, risk assessments and compliance processes, and applicable risk-based techniques for implementation of effective regulatory, compliance and legal requirements and compliance processes
• Prior demonstrated experience in reading and understanding regulatory content, and performing impact and control suitability analysis to identify potential gaps in the operation or its vendors
• Knowledge of process improvement and project management methodologies, preferred
• Strong Microsoft Office skills, particularly in using Visio or related products to develop process flows, Excel to compile and analyze data, and PowerPoint to develop presentations
• Strong verbal and written communication skills
• Strong listening skills with the ability to facilitate meetings and effectively lead discussions
• Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization
• In-depth practical knowledge of internal preventative and detective controls, risk assessments and compliance processes, and applicable risk-based techniques for implementation of effective regulatory, compliance and legal requirements and compliance processes
• Prior demonstrated experience in reading and understanding regulatory content, and performing impact and control suitability analysis to identify potential gaps in the operation or its vendors
• Strong analytical skills
• Strong problem-solving abilities
• Strong decision-making abilities coupled with sound judgment
• Strong organizational and time management skills
• Demonstrated ability to prioritize and multitask
• Results-oriented, with ability to execute in a timely manner
• Flexible, open to change, able to learn new things quickly; ability to adapt quickly to feedback
• Self-directed; able to work independently
• Collaborative; team-oriented; able to work effectively with others
• Compliance/quality orientation
• Comfortable working with ambiguity and uncertainty

Qualifications

• Bachelor’s degree in related field (or equivalent combination of work experience and High School diploma/GED)
• MBA preferred
• Training in Project Management and/or Six Sigma methodologies preferred
• Experience in the financial services or mortgage industry, preferred
• 5 + years’ experience in Business Controls, Operational Risk, Change Leadership
• 5 + years’ implementing transformative initiatives
• 3 + years’ experience in a control/ compliance function
• 3 + years’ experience in issues leadership
• In-depth knowledge of CFPB examination expectations for financial institutions preferred
• In depth knowledge with mortgage industry regulations including CFPB, UDAP, RESPA, and TILA
• In-depth practical knowledge of internal preventative and detective controls, risk assessments and compliance processes, and applicable risk-based techniques for implementation of effective regulatory, compliance and legal requirements and compliance processes
• Prior demonstrated experience in reading and understanding regulatory content, and performing impact and control suitability analysis to identify potential gaps in the operation or its vendors
• Knowledge of process improvement and project management methodologies, preferred
• Strong Microsoft Office skills, particularly in using Visio or related products to develop process flows, Excel to compile and analyze data, and PowerPoint to develop presentations
• Strong verbal and written communication skills
• Strong listening skills with the ability to facilitate meetings and effectively lead discussions
• Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization
• In-depth practical knowledge of internal preventative and detective controls, risk assessments and compliance processes, and applicable risk-based techniques for implementation of effective regulatory, compliance and legal requirements and compliance processes
• Prior demonstrated experience in reading and understanding regulatory content, and performing impact and control suitability analysis to identify potential gaps in the operation or its vendors
• Strong analytical skills
• Strong problem-solving abilities
• Strong decision-making abilities coupled with sound judgment
• Strong organizational and time management skills
• Demonstrated ability to prioritize and multitask
• Results-oriented, with ability to execute in a timely manner
• Flexible, open to change, able to learn new things quickly; ability to adapt quickly to feedback
• Self-directed; able to work independently
• Collaborative; team-oriented; able to work effectively with others
• Compliance/quality orientation
• Comfortable working with ambiguity and uncertainty

Skills

• Project Management
• Six Sigma Methodologies
• Financial Services Industry Experience
• Business Controls
• Operational Risk
• Change Leadership
• Control/ Compliance Function Experience
• Issues Leadership
• CFPB Examination Expectations
• Mortgage Industry Regulations
• Internal Preventative and Detective Controls
• Risk Assessments and Compliance Processes
• Process Improvement and Project Management Methodologies
• Microsoft Office Skills
• Verbal and Written Communication Skills
• Listening Skills
• Interpersonal Skills
• Compliance/Quality Orientation

Benefits

• Medical, Dental and Vision Insurance
• Company Paid Life Insurance
• Disability Insurance
• Pet Insurance
• 401k Program with Employer Matching
• 3 Weeks Paid Time Off (PTO)
• Paid Holidays
• Wellness Initiatives
• Employee Assistance Program
• Eligible for Hybrid Work Schedule with Remote Flex Days

Pay

The hiring range for this position is between $95,000.00-$100,000.00 annually

Schedule

N/A