Sr Business and Information Analyst

What You’ll Do

• Continuous Service Improvement
• Partner across product, engineering, operations, support, and business teams to drive improvement efforts that support org-wide availability objectives
• Lead or support Lean and Six Sigma exercises, including problem framing, workshop facilitation, root cause analysis, recommendation development, and prioritization
• Analyze operational data, service trends, incident patterns, and KPI performance to identify opportunities to improve system health and overall organizational availability
• Translate findings into actionable recommendations and help drive implementation through cross-functional alignment
• Help design and build dashboards, reporting views, and executive-ready summaries that help teams monitor performance and prioritize action
• Launch Readiness
• Provide Launch Readiness support for planning and execution for major initiatives, including project rollouts, product launches, attraction openings, and land openings
• Serve as a strategic on-site resource in Anaheim to build strong working relationships with site partners and help ensure launch planning and support are aligned to operational needs
• Support the development of launch plans, readiness runbooks, break glass scenario documentation, and command center planning
• Provide on-site support for major launch command centers, including real-time coordination, issue triage support, and leadership presence during critical events
• Help create repeatable launch readiness processes, templates, and mechanisms that improve consistency and execution quality over time

Required Qualifications & Skills

• Minimum 5+ years of experience in a high-velocity theme park, hospitality, or other operations environment
• Significant ITSM experience, including processes and tools for management of Incidents, Problems, Changes, and Release Management
• Proven experience analyzing operational data and translating findings into recommendations that resulted in measurable process or performance improvements
• Experience with Lean, Six Sigma, and continuous improvement methodologies, including facilitating cross-functional brainstorming and synthesizing and prioritizing recommendations
• Experience driving major initiatives such as project rollouts, product launches, attraction openings, or land openings
• Experience building or using dashboards and reporting tools such as Power BI, Tableau, and other analytics platforms
• Strong ability to influence cross-functional teams and drive alignment in complex, fast-paced environments
• Excellent written and verbal communication skills, with the ability to tailor communication to technical, operational, and executive audiences
• Strong organizational skills and the ability to manage multiple initiatives simultaneously

Preferred Qualifications

• Experience within Disney Experiences, Disney theme parks, or closely related hospitality and operations environments
• Experience supporting technology operations for parks, commerce, point of sale, booking, or guest-facing systems
• Experience participating in incident response, command center operations, or day-of launch leadership
• Familiarity with service availability metrics, operational KPIs, and structured problem-solving techniques
• Experience creating executive-level reporting and business cases for operational improvement investments

Required Education

• Bachelor’s degree in a relevant field of study and/or equivalent work experience