Sr. Business Analyst with Consumer Products Business knowledge

Location: New York, NY (onsite)

About the role

The Senior Business Analyst supports all phases of application development—analysis, requirements, functional testing, user acceptance testing, and customer rollout—for the Consumer Products portfolio. This role serves as a central liaison between the internal IT department, third-party vendors, and business users, ensuring solutions align with and fully meet business needs. The portfolio includes royalty/licensing, financial accounting sub-ledger, and license/agent portals with forecasting, deal memo, and product development applications.

Responsibilities

• Conduct analysis to ensure solutions meet business needs, requiring a high level of coordination and multitasking.
• Provide ongoing support by responding to inquiries and system issues, analyzing problems, and ensuring prompt resolution with minimal business impact.
• Monitor issue resolution progress and project status, escalating critical issues to management for timely decisions.
• Support production and project success through requirements authoring, testing functionality ahead of UAT, coordinating user acceptance testing, and user training.
• Lead and participate in requirements gathering sessions, proactively drawing out stakeholder needs.
• Create requirements documentation, including use cases, and collaborate with development leads on functional designs/specifications for stakeholder approval.
• Write test cases, plan testing cycles, and participate in testing activities for smaller projects; collaborate with internal QA teams for larger projects.
• Assist project managers with day-to-day project management tasks, such as developing plans, communicating with team members, managing schedules, and ensuring quality and timeliness.
• Facilitate communication between business, IT, and external vendors to resolve user issues efficiently.
• Manage vendor work and communicate effectively in written and oral formats to represent user and organizational requirements.
• Build productive relationships with internal customers through active listening, clarification, and responsive communication.
• Ensure implementation activities align with business strategy and objectives by collaborating closely with business users.
• Assist in defining scope and priorities for system initiatives (new projects and ongoing maintenance).
• Translate business objectives into configuration and system development requirements, partnering with key users and technical resources throughout the SDLC.

Requirements

• Experience with accounting/sub-ledger systems.
• Strong desire to understand client business and technology needs.
• Ability to multitask between production support, issue analysis, requirements management, testing, project tracking, and client communication with minimal management intervention.
• Exceptional written and oral communication skills.
• Strong client-handling skills, including working with mid-level management within the client portfolio.
• Thorough understanding of the software development lifecycle (SDLC).
• Ability to conceptualize current requirements against future plans.
• Aptitude for understanding work processes and identifying areas for improvement.
• Working knowledge of business analysis methodologies, tools, and techniques.
• Proficiency with tools such as Jira, Confluence, Asana, Excel, Visio, and PowerPoint.
• Experience working with third-party packages.
• 5+ years in business analysis and a BA/BS degree or equivalent.

Qualifications

• Degree in Computer Science, Technology, or related fields (desired).
• CCBA certification (desired).
• Knowledge of one or more of the following systems in the Consumer Products Licensing space:
  • Royalties/Licensing Management
  • Financial Sub-ledgers
  • Rights Management
  • Contract Management
  • Deal Management
  • Forecasting
  • Product Development
  • Salesforce (Sales Cloud, Experience Cloud, Platform)
• Media & Entertainment and financial experience (preferred).

Skills

• Consumer Products business knowledge (mandatory).