Consumer Product Sales Sr Analyst

This role is a seasoned professional position that applies in-depth disciplinary knowledge to contribute to the development of new techniques and the improvement of processes and workflows. The Product Sales Sr Analyst integrates subject matter and industry expertise within a defined area, requiring an in-depth understanding of how areas collectively integrate within the sub-function and coordinate to meet business objectives. The role evaluates moderately complex issues with substantial potential impact, requiring analytical skills to filter, prioritize, and validate information from multiple sources. Strong communication, diplomacy, and leadership skills are essential, as the role involves coaching, training, and influencing decisions across teams.

Responsibilities

• Ensure consistent sales delivery to internal and external partners through a dual delivery model, focusing on follow-up and responsiveness.
• Lead all internal and external growth initiatives, including coaching, mentoring, and training for staff.
• Disseminate and implement communications and partner with Marketing on collateral initiatives.
• Support cross-sell opportunities and increase efficiencies in daily sales and operational activities.
• Report sales results and analyze reasons for successes.
• Support sales executives with business initiatives, create and lead sales and product training, and drive sales growth.
• Liaise between sales teams and branches on initiatives and represent sales in strategy and program development.
• Partner with sales leadership to deliver activities, programs, and promotions for monthly sales and marketing calls.
• Develop and execute rallies, recognition events, focus days, and seminars to increase sales volume and customer relationships.
• Manage all marketing material, collateral, and signage, and liaise with partners to develop marketing opportunities for growth in sales, customer acquisition, retention, and satisfaction.
• Coordinate with sales executives to create, drive, and support business plans and initiatives.
• Assess risk in business decisions, ensuring compliance with laws, rules, and regulations, and adhering to ethical standards to safeguard Citigroup’s reputation and assets.
• Monitor product profitability and performance against financial targets, analyzing variances and tracking key metrics such as marketing expenses, originations, loans, and transaction sizes.
• Review analytical dashboards and support performance monitoring, including competitive intelligence, digital funnel reporting, and channel reporting to ensure seamless customer experience.
• Integrate digital funnel analytics and customer journey insights to identify friction points and drive increased conversion and repeat usage.
• Manage the product roadmap of initiatives, ensuring cross-functional awareness and alignment with partners to support continuous improvement in the Balance Transfer & Flex Loan product and experience.
• Coordinate and prepare presentations for updates and reviews with senior management and partners.
• Work closely with cross-functional partners (Finance, Risk, Analytics, Marketing, Digital) to execute priorities within established timelines.
• Lead, manage, and execute key control initiatives, partnering with control functions to design, implement, and maintain robust compliance controls.
• Support ad hoc requests from management as needed.

Requirements

• 5-8 years of experience in sales, training, and/or support, with a preference for candidates with a proven success record in selling and/or leading others.
• Ability to analyze data, identify trends, and develop ideas to improve performance indicators and results.
• Strong communication skills to clearly articulate business objectives and programs to various levels of management across the organization.
• Conceptual and innovative thinking to address complex and variable issues.
• Bachelor’s degree or equivalent experience.
• Bachelor’s degree in Business, Marketing, or a related field.
• Excellent organizational and project management skills.
• Clear and concise written and verbal communication skills.
• Analytical skills to source, analyze, and distill data into actionable insights.
• Execution and results-oriented mindset with a desire to drive change and continuous improvement.
• Self-motivated, detail-oriented, and capable of working in a matrixed environment.
• Strong relationship-building skills to partner with cross-functional teams and drive results.
• Proficiency in Microsoft Office, with an emphasis on Excel and PowerPoint.

Benefits

• Competitive medical, dental, and vision coverage.
• 401(k) retirement plan.
• Life, accident, and disability insurance.
• Wellness programs.
• Paid time off, including vacation, sick leave, and holidays.
• Discretionary and formulaic incentive and retention awards for eligible employees.

Pay

Full-time salary range: $109,120.00 - $163,680.00.

Schedule

Full time.

Location

New York, New York, United States.