Sr Business Analyst Consultant
Randstad Digital Americas · Minneapolis, MN · 3 wk ago
Analyst$31–$41/hrFull-time
Enterprise Healthcare client has an immediate opening for a highly motivated Sr Business Analyst Consultant to join their dynamic and growing team.
Responsibilities
- Support the development of the Optum Customer Communications/Document Composition Center of Excellence, including platform capability requirements, operating model, and support for all OptumRx products and services.
- Serve as a technical subject matter expert (SME) for all aspects of the Customer Communications Management (CCM) platform internally.
- Partner with marketing leads, Optum IT, and other internal stakeholders to deliver a scalable CCM platform that meets business needs in a cost-effective, timely manner.
- Define, track, and deliver key quality success measures related to accuracy and timeliness of communications projects flowing through the platform/team.
- Monitor performance and quality control plans to review and identify issues or improvements for the end-to-end CCM lifecycle, including member and provider communication projects.
- Partner and consult with internal and external cross-functional teams (e.g., consumer data management & outreach, marketing project management, print fulfillment, email/SMS operations, creative designers, marketing managers, client services, Optum IT, external delivery vendors) to deliver, maintain, and optimize the CCM platform and related campaign/communication deliverables.
Requirements
- Bachelor’s degree.
- Business Analyst experience with a Document Composition background.
- Healthcare experience is a plus.
Skills
- Apex
- Data management
- Monitoring performance
- Communications
- Consulting on business needs
- Customer Communications
- Client services
- Communication projects
- Healthcare
- Marketing
- Operating model development
- Project management
- Quality control plans
Pay
$31 - 41 per hour
Schedule
8 AM to 5 PM
Benefits
- Medical, prescription, dental, and vision insurance
- Accidental Death & Dismemberment (AD&D) and life insurance
- Short-term disability coverage
- 401K plan