Sr. Business Analyst

Qualifications

TOP 5 SKILLSETS:

• Experience in Disaster Recovery and Governance Support
• Continuous Integration/Continuous Delivery efforts and advocacy for automation
• Knowledge of the ServiceNow platform and enhancement of product development
• Planning and estimating specific requirements for projects or strategic initiatives
• Facilitating meetings with organizational leadership and organizing presentations

Responsibilities

The Business Analyst job family defines skills for formulating and defining system scope using information technology and industry knowledge/requirements, based on both user needs and a good understanding of information technology, business processes, and industry requirements. The job progression identifies responsibilities ranging from assisting, formulating and defining systems scope and objectives to self-directed activities that result in clients long-term improvements in business processes.

• -Provides BU Support, resolving issues not requiring extensive business/system knowledge.
• -Communicates incident status/clears issues with business partner.
• -Escalates incidents to seniors where business process and extensive system knowledge is required.
• -Resolves application incidents and problems that require app code and/or op modifications such as lower complexity software problem resolution, training issues, and documentation, and data problems requiring moderate business analysis, extensive business, and/or system knowledge.
• -Responsible for a liaison role between the business and IT services providers to ensure functional specs are understood and they have what they need to develop their tech specs.
• -Analyzes issues to be solved within an enterprise and helps provide solutions to meet the desired business outcomes through the use of IT.
• -Understands and documents business requirements and user requirements to ensure system designs meet business needs.
• -Ensures knowledge transfer to the support organization occurs prior to system go-live.
• -Schedules and communicates the system go-live date.
• -Develops and/or updates documentations and training materials.
• -Ensures IT and SOX compliance is covered.
• -Documents functional requirements that describe the system, process, or product to fulfill business requirements.
• -Responsible for functional design of application systems across all technologies and platforms.
• -Translates user requirements to process and data requirements.
• -Converts specifications about business problems into sequence of detailed programming instructions to solve business problems through automation support.
• -Constructs program flow charts to describe the processing of data and development of precise steps and processing logic across all platforms.
• -Provides broad understanding of platforms and applications across all technologies.
• -Functions as an IT advisor to the business units.
• -Oversees and guides the team of Business Analysts I, II