Sr. Business Analyst

Facilitate the analysis, design, and implementation of eApplication (Electronics Order Entry) platform solutions to support internal and external requirements in the most effective and efficient manner for F&G business units and external customers.

About the role

As part of the Electronic Distributor Interfaces (EDI) team, this role works closely with IT staff and multiple business units—Operations, Sales & Marketing, Product Development, Claims, Legal/Compliance—to identify and document optimal solutions for critical business needs. The position coordinates testing efforts with outside vendors and distributors, requiring strong professional communication skills.

Responsibilities

• Act as the subject matter expert for Electronic Order Entry (eApplication) and data feed areas.
• Mentor and train less seasoned team members to develop expertise.
• Develop and maintain eApplication product offerings.
• Serve as a primary interface with the business for Firelight and other eApplication tools, providing support, communication, and training.
• Assist with interpreting user requirements into feasible options and communicate them to business stakeholders via requirements documents.
• Translate conceptual user requirements into clear functional requirements for the eApplication Business Analyst.
• Evaluate information from multiple sources, reconcile conflicts, decompose high-level details, and distinguish user requests from underlying needs.
• Follow the company’s SDLC and project lifecycle to manage requirements documentation and coordinate with other departments.
• Manage and track the status of requirements throughout the project lifecycle.
• Plan, design, and recommend business process improvements to support business activities.
• Identify opportunities for enhanced user experience and anticipate future business needs.
• Evaluate critical system defects, prioritize based on business impact, and work toward solutions.
• Provide eApplication systems expertise to users, business partners, and internal/external customers, including troubleshooting and correcting inefficiencies.
• May be located with the business unit or work fully remote with periodic visits to the F&G Home Office in Des Moines, IA.

Requirements

• Associate or Bachelor’s degree preferred; relevant experience considered in lieu of degree.
• 5–10 years of experience in the financial services industry.
• 5+ years of Business Analysis experience with demonstrated progression in responsibilities.
• 3–5 years of experience enhancing, maintaining, and troubleshooting electronic order entry platforms.
• Insurance industry experience and knowledge of Annuity/Life products strongly preferred.
• ACORD Certified Expert (ACE) highly desired.
• LOMA designations such as FLMI are highly desired.
• Primarily sedentary work with long periods of sitting, regular computer use, and occasional standing or walking; reasonable accommodations available.
• Ability to travel up to 10% of the time.
• Regular and punctual attendance.

Skills

• Ability to succeed in a fast-paced environment with multiple projects and priorities.
• Excellent verbal and written communication skills, with the ability to interact professionally with executives, managers, and subject matter experts.
• Willingness to learn new tools, complex concepts, and processes.
• Strong organizational, problem-solving, and time management skills.
• Ability to work in a dynamic, team-oriented, collaborative environment.
• Proficiency in Microsoft Office Tools (Word, Excel, PowerPoint, Visio).
• Logical and efficient, with keen attention to detail.
• Knowledge of industry best practices.
• Sound analytical, judgment, and decision-making skills.
• Strong customer service orientation.
• Excellent planning and facilitation skills.
• Comprehensive understanding of administrative systems, data feeds, and order entry interactions.
• Understanding of financial services/insurance environments, including data production, consumption, and transformation.
• Ability to independently perform requirement-gathering techniques for documentation.
• Strong consultative skills and creativity to suggest process improvements.
• Availability to work flexible hours if needed.

Work Environment

F&G offers flexible work arrangements, including in-office, hybrid, and remote options. The hiring process will determine the best arrangement for this role. F&G complies with federal and state disability laws and provides reasonable accommodations for applicants and candidates with disabilities.