Sr. Business Analyst

About the role

St. Jude Children's Research Hospital is seeking a highly talented Sr. Business Analyst to join the growing clinical research informatics team to support the development, implementation, and support of a robust clinical research data environment. Throughout the institution, across clinical, research, administrative, and operational domains, many clinical research customers need access to accurate and consistently defined data to drive insightful analytics and support the broader research mission. This Sr. Business Analyst will be responsible for putting a structured program in place to enhance St. Jude's ability to meet its mission and participate further in the global research community.

Responsibilities

• Proactively engage with stakeholders and vendors to support delivery of solutions in line with business plans.
• Apprise on development and vision of strategies in partnership with business stakeholders and IT peers.
• Oversee all requirements including new demands as well as escalations for operational requests with assigned departments.
• Lead activities related to education of business teams around strategy, services, and capabilities, as well as IT change management and communication.
• Inform and implement IT change and communication management plans across assigned departments.
• Develop business cases/proposals for programs and projects based on understanding of departmental roadmap.
• Develop presentation materials, documents, etc. for programs/projects and present materials to stakeholders.
• Assist with project management responsibilities.
• Guide and direct team members around processes/systems/issues related to business aspects as well as services and process capabilities.
• Perform other duties as assigned to meet the goals and objectives of the department and institution.
• Maintain regular and predictable attendance.

Qualifications

• Bachelor's degree in computer science, engineering, business, or related field required; Master's degree preferred.
• 4+ years of experience in a comparable client-facing IT role.
• Experience working with structured Software Development Lifecycle (SDLC) methodologies.
• Exposure to diverse business ecosystems of moderate complexity in pharma, healthcare, biotech, and/or research organization preferred.
• Demonstrated history leading discussions and documenting resulting business and/or technical requirements, user stories, and process flows.
• Experience translating business requirements to technical/system requirements.
• Demonstrated ability to work with mid to senior-level business leaders.

Skills and abilities

• Ability to think critically, draw insights, and connect the dots.
• Openness to change and adapting with resilience and flexibility.
• Able to apply knowledge/skills within own area to deliver tasks with limited guidance.
• Able to look at data critically and draw meaningful conclusions; conduct root-cause analysis as needed.
• Quickly rebound from setbacks, including creating viable plans to move forward.
• Help others understand the need for change and adapt to it.
• Skills in communicating complex ideas effectively to diverse audiences and influencing others to see different points of view.
• Effectively relay understanding of diverse perspectives; handle communication upwards and downwards as needed; present information clearly and tailored to the audience.
• Focus on setting high targets, following through with actions, and achieving results; anticipate roadblocks and circumvent challenges.
• Show support for new direction even when details have not been finalized; use a data-driven approach to spot early indications of underperformance and take corrective actions; celebrate successes.
• Work with partners in their function to find the best solutions that align with functional priorities.
• Business analysis skills and ability to elicit and understand business/process/system requirements and translate into technical needs.
• Demonstrate strong knowledge/skills within area to solve complex problems independently.
• Break down IT challenges faced by business stakeholders into actionable steps with a solution mindset; independently gather and document complex stakeholder requirements effectively using business analysis tools and elicitation techniques.
• Work with internal customers to define and agree on functional specifications within own application/domain area.
• Skills in prioritizing and addressing needs from multiple customers/stakeholders with a focus on efficient, responsive, high-quality/fit-for-purpose delivery.
• Promptly and effectively respond to customer queries and requests; explore optimal solutions; escalate/redirect effectively for quicker customer support.
• Take accountability for work outcomes and proactively account for interdependencies across adjacent work areas.
• Be aware of interdependencies across work and consider all parts of the work and its impact while executing own work.
• Collaborate across scrum teams and contractors to deliver common team goals.
• Navigate and flex work style to requirements that can change frequently; continue to communicate and influence others.

Pay

$86,320 - $154,960 per year.