Sr Business Analyst

Location: Seattle, Washington (Onsite)

About the role

We are seeking a Sr Business Analyst to lead business analysis for the Commercial Training Solutions Content Platform. This role will support commercial flight crews and maintenance training by researching and documenting current training content development processes, facilitating stakeholder alignment, identifying improvement opportunities, and collaborating with Product Managers and development teams to translate those opportunities into technical requirements and measurable KPIs.

Responsibilities

• Lead business analysis for the Training Needs Analysis product on the Content Platform.
• Research and document current training content development processes from analysis to evaluation.
• Facilitate workshops, meetings, and interviews to discover requirements and align stakeholders.
• Identify process and system improvement opportunities and recommend solutions.
• Collaborate with Product Managers, Developers, and Architects to translate opportunities into technical requirements.
• Define and track KPIs for training process optimizations and prepare status updates.
• Communicate findings, recommendations, and progress to stakeholders and leadership.
• Support the product team in prioritizing and sequencing work based on business value.

Requirements

• Proven experience in business analysis or a related role.
• Proven experience identifying and documenting complex workflows from multiple stakeholders.
• Proven experience identifying technical solutions for business improvements.
• Experience with business requirement elicitation and communication with technical teams.
• Proficiency in process mapping and workflow capture.
• Experience with content management systems.
• Experience using AI-assisted tools to rapidly prototype solutions that support and accelerate requirements gathering.

Skills

• Excellent written and verbal communication skills, including stakeholder facilitation, interviewing, and process documentation.
• Familiarity with KPIs of a software development team.
• Familiarity with databases, dashboards, learning taxonomies, AI, and learning content management system (LCMS) technologies.
• Understanding of instructional design, performance management, and reusable learning objects.

Benefits

• Medical, dental, vision, life, and disability insurance plans.
• Employee Stock Purchase Program (ESPP).
• 401K program with company match after 12 months of tenure.
• Health Savings Account (HSA) on the HDHP plan.
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On-demand training program and access to certification prep, technical and leadership courses, books, and seminars after 6+ months of tenure.
• Certification discounts and perks for associations including CompTIA and IIBA.
• Dedicated customer service team for benefits and resources.
• Access to a certified Career Coach.