Sr Business Analyst and Salesforce Administrator

C&S Wholesale Grocers is seeking an experienced Business Analyst and Salesforce Advanced Administrator to join our IT Salesforce team. This role serves as a liaison between business stakeholders and IT solution teams, translating business needs into clear requirements, process improvements, and scalable technology solutions across Salesforce and other enterprise IT initiatives.

About Our Company

C&S Wholesale Grocers, LLC is an industry leader in supply chain solutions and wholesale grocery supply in the United States. Founded in 1918 as a supplier to independent grocery stores, C&S now services customers of all sizes, supplying more than 7,500 independent supermarkets, chain stores, military bases, and institutions with over 100,000 different products. C&S also operates and supports corporate grocery stores and services independent franchisees under a chain-style model throughout the Midwest, South, and Northeast.

Responsibilities

• Partner with business stakeholders to understand business objectives, challenges, and opportunities.
• Gather, document, and manage business requirements, user stories, acceptance criteria, and process flows for Salesforce and other IT-enabled business initiatives.
• Lead requirements workshops and facilitate stakeholder discussions.
• Analyze business processes across Salesforce and related IT systems, identifying opportunities for automation, optimization, and improved cross-functional workflows.
• Evaluate business impacts, dependencies, and integration points across enterprise applications to ensure proposed solutions fit the broader IT landscape.
• Administer Salesforce Sales Cloud, Service Cloud, and Marketing Cloud environments.
• Manage users, profiles, permission sets, roles, and security settings.
• Configure Salesforce using Flows, Validation Rules, Approval Processes, and Lightning App Builder.
• Build and maintain reports, dashboards, and analytics.
• Create process documentation, training materials, and support governance activities.

Requirements

• Bachelor's degree or equivalent combination of education and experience.
• Minimum 5 years of experience in business analysis and technology solution delivery, including hands-on Salesforce administration and Salesforce project experience.
• Experience supporting Salesforce Sales Cloud, Service Cloud, and Marketing Cloud.
• Strong requirements gathering, process mapping, stakeholder management, and business process analysis experience across IT systems and business functions.
• Hands-on experience with Salesforce Flow, Reports, Dashboards, and security administration.

Qualifications

• Salesforce Certified Administrator
• Salesforce Certified Advanced Administrator
• Salesforce Certified Business Analyst

Preferred Qualifications

• Experience working in Agile environments.
• Experience supporting business analysis activities for enterprise IT projects involving multiple applications, integrations, reporting needs, or operational process changes.
• Salesforce Platform App Builder Certification.
• Salesforce Service Cloud Consultant Certification.
• Salesforce Marketing Cloud Administrator Certification.
• Salesforce Marketing Cloud Email Specialist Certification.
• Experience supporting enterprise-scale Salesforce implementations.
• Understanding of Salesforce integrations and API concepts.

Schedule

1st Shift (United States of America)